Director, Cybersecurity Program Delivery Lead

About the role

An accomplished Program Manager to drive agile delivery of our strategic cyber and fraud program — a role that bridges technical innovation with enterprise cybersecurity strategy by coordinating cross-functional teams to deliver transformative capabilities. This position demands expert-level program management capability to lead the organization's largest and most complex initiatives, with a specific focus on applying that expertise to frontier AI strategic projects; given the high-visibility, high-complexity nature of this AI-focused mandate, we're looking for a leader who has already proven this level of capability, ideally with prior hands-on experience navigating the unique coordination challenges, vendor landscape, and cross-functional dependencies inherent to AI-related programs.

Responsibilities

• Program Coordination: Coordinate cross-functional activities across GCFM, CTO, CDAIO, and business teams; maintain program schedules, track milestones, manage dependencies, risk management and ensure alignment with cybersecurity strategy and organizational objectives.
• Stakeholder Management: Translate technical cyber concepts for executive audiences and business priorities for technical teams; prepare status/executive reports, facilitate steering committee meetings, and maintain transparency on progress, challenges, and resource needs.
• Roadmap: Work with internal GCFM stakeholders and develop 6 quarter roadmaps, including 30-60-90 day plans.
• Risk and Compliance: Ensure strategic initiatives comply with data governance, privacy requirements, and TIAA's Enterprise Responsible AI Policy.
• Resource and Vendor Management: Track budgets, allocate resources, and coordinate with external vendors.
• Metrics and Reporting: Define and track KPIs including threat detection accuracy, false positive rates, incident response times, and efficiency gains; report regularly on metrics to demonstrate value and inform scaling decisions.
• Change Management: Support adoption through training coordination, process documentation, user feedback collection, and addressing resistance; develop adoption plans that introduce new cyber controls while maintaining operational continuity.
• Continuous Improvement: Facilitate retrospectives after initiatives and milestones; capture lessons learned, identify process improvements, share best practices, and build institutional AI delivery capability.
• Agile: Facilitate agile ceremonies including sprint planning, daily standups, retrospectives, and demos; maintain and prioritize product backlogs, manage sprint execution, remove impediments, and foster collaboration within cross-functional agile teams delivering AI capabilities.

Requirements

• University (Degree) Preferred
• 5+ Years Required; 7+ Years Preferred
• Physical Requirements: Sedentary Work
• Career Level 9IC

Required Skills

• 5+ years of experience in Program Delivery
• 3+ years of Strategy Planning
• 2+ years of experience in a Cybersecurity role

Preferred Skills

• Experience in automation to simplify processes
• Knowledge of AI concepts and how it ties in with Cybersecurity
• Development of 6 quarter road map including 30/60/90 Day Plans
• Resource and vendor management (resource allocation, budget tracking and coordination with vendors)
• Development with OKR (Objectives and Key Results) and KPI (Key Performance Indicators)
• Cybersecurity and Agile certifications

Related Skills

• Adaptability
• Collaboration
• Communication
• Consultative Communication
• Executive Presence
• General Risk Management
• Influence
• Problem Solving
• Program Management
• Project Management
• Relationship Management
• Stakeholder Engagement

Pay

Base Pay Range: $139,000/yr – $188,000/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).