Director Customer Support - US Customer Solutions Group

About the Role

Marvell’s U.S. Customer Solutions Group is the frontline interface for our most strategic customers—hyperscale data centers and AI infrastructure leaders. This team is instrumental in driving customer success and accelerating time-to-revenue for Marvell’s cutting-edge switching solutions. As Director, you will lead this elite team, ensuring flawless execution of customer engagements and maintaining Marvell’s reputation for technical excellence and reliability. You will also play a key role in global leadership initiatives within the Customer Solutions Group.

Responsibilities

• Lead and grow a high-performing technical support team focused on North American customers.
• Oversee customer engagements, including Proof of Concepts (POCs), technology demonstrations, and training programs.
• Manage and nurture customer relationships, ensuring a seamless experience from design to production.
• Coordinate with internal engineering teams to align customer needs with product development.
• Drive participation in industry trade shows and represent Marvell in technical forums.
• Contribute to global leadership projects within the Customer Solutions Group.

Requirements

• Bachelor’s or Master’s degree in Computer Science or Computer Engineering.
• 15+ years of experience in networking, with a focus on data center and AI infrastructure.
• 7+ years of experience managing engineering teams.
• 7+ years of experience in customer-facing roles, providing technical support and solutions.

Preferred Qualifications

• Experience with switch driver development and community software such as SAI/Sonic.
• Proficiency in developing and debugging device drivers and silicon.
• Understanding of system-level switch and hardware requirements.
• Familiarity with networking protocols and VLSI design.
• Strong leadership and communication skills, with the ability to inspire and guide teams.

Pay

Expected Base Pay Range (USD): $190,280 - $285,000 per annum. The successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.

Benefits

Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage—from internship to retirement and through life’s most important moments. Our offerings include:

• Employee stock purchase plan with a 2-year look back.
• Family support programs to help balance work and home life.
• Robust mental health resources to prioritize emotional well-being.
• Recognition and service awards to celebrate contributions and milestones.