Director, Customer Success
About the role
Join a team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. The organization is redefining cybersecurity as one of the fastest growing companies in the U.S. – and it has a blast doing it!
Who We Are
The organization is a leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by the organization's cloud-based security operations platform, it provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture.
What We Offer
- Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust the organization to protect their business.
- The organization's core values drive everything it does, including its approach to tackling tough cyber challenges.
- The organization seeks out tenacious individuals who are passionate about solving complex problems and protecting customers.
- Every decision, process, and hire is made with a focus on improving cybersecurity solutions and delivering an exceptional experience for customers.
- The organization creates a culture of excellence that is dedicated to empowering team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by a unique annual professional development benefit.
- The organization recognizes itself as a Great Place to Work® Certified, Military Times Best for Vets Employers, US Department of Labor Hire Vets Gold Award, Forbes' America's Best Startup Employers, Cyber Defense Magazine, Global Infosec Awards, Fortress Cybersecurity Award, Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners, and Cybersecurity Excellence Award for MDR.
What You Will Do
The organization is excited to provide benefits designed to support team members and their families. Including:
- Medical, dental, vision, and disability insurance
- Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits with Annual “development dollars” to support people growth and development
- Wellness contests and monthly educational programs
- 401(K) retirement program
What You Need
- Be interested in and able to work remotely from a home office when not at a corporate office
- Pass a pre-employment background check in accordance with applicable laws
What You Get
- The organization is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.
Benefits
- Medical, dental, vision, and disability insurance
- Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits with Annual “development dollars” to support people growth and development
- Wellness contests and monthly educational programs
- 401(K) retirement program
Pay
TBD
Schedule
TBD
Skills
- Interest in and ability to work remotely from a home office when not at a corporate office
- Pass a pre-employment background check in accordance with applicable laws
Qualifications
- Experience in cybersecurity
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
Benefits
- Medical, dental, vision, and disability insurance
- Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits with Annual “development dollars” to support people growth and development
- Wellness contests and monthly educational programs
- 401(K) retirement program
Pay
TBD
Schedule
TBD
Skills
- Interest in and ability to work remotely from a home office when not at a corporate office
- Pass a pre-employment background check in accordance with applicable laws
Qualifications
- Experience in cybersecurity
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
Company Details
The organization is a leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by the organization's cloud-based security operations platform, it provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture.
Equal Opportunity Employer
The organization is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.
Privacy Policy
The organization may collect your personal data for recruiting, global organization planning, and related purposes. The organization's Privacy Policy explains what personal information it may process, where it may process your personal information, its purposes for processing your personal information, and the rights you can exercise over the organization’s use of your personal information.