Director, Customer Success

About the role

The Director of Customer Success at Husky TechnologiesTM is responsible for the financial performance and growth of the sub-territory, ensuring customers realize the full value of Husky's products throughout their lifecycle. Key responsibilities include direct customer support, managing service teams, and driving service product quality improvements.

Responsibilities

• Develop best practices for improving customer support response times
• Drive the shift to proactive service by developing processes and incentivizing customers and employees
• Establish processes for lead generation to drive growth
• Collaborate with Husky business teams to ensure customer start-ups are successful
• Collaborate with Husky Sales Teams to meet aligned goals and strategies within the customer base
• Understand market dynamics and capitalize on opportunities such as tooling services
• Manage Key Account service relationships and handle exception escalations
• Operate CSM as a profit center and transition service work from reactive to proactive

Requirements

• Engineering or Mold-Making Degree or equivalent experience
• Strong verbal and written communication skills
• Significant technical understanding of Husky's current and legacy machines, molds, and hot runners
• Strong computer skills
• Highly organized
• Demonstrated decisiveness, reliability, mental toughness, self-motivation, and energy
• Willingness to travel frequently
• Fluency in Spanish

Qualifications

• Financial degree, Business degree, or MBA (preferred)
• 5+ years in management of teams
• P&L responsibility experience (preferred)

Skills

• Understanding of Husky plastic injection molding technology
• Business drivers for injection molding companies
• Technical understanding of Husky's service products

Benefits

Husky TechnologiesTM offers a competitive compensation and benefits package, along with excellent opportunities for growth and advancement.

Pay

Competitive compensation package is offered.

Schedule

Frequent travel within the sub-territory is required.