Director, Customer Partner - Retail

We need to output HTML fragment with sections: About the role? Actually the posting includes "Who We Are", "The Role Your role", "What You Will Do", "Your Future at Kyndryl", "Who You Are Required Skills and Experience", "Preferred Skills And Experience", "Compensation", "Benefits" (mentioned), maybe "Schedule"? Not present. Also "Pay" is part of compensation. We need to use

for section headings. Do not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, scam warning, application instructions, etc. Also remove duplicated lines. Must preserve all substantive info. We need to decide sections: About the role (maybe "The Role" or "Who We Are"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map content. We have: - Who We Are (company description) - could be "About the role"? Actually "About the role" is about the role, not company. But we can still include a section "About Kyndryl" maybe not in list but we can use "About the role"? The instruction says use those as examples, not strict. Probably we should include sections that match content: "About the role" could contain the description of the role (The Role Your role...). "Responsibilities" could contain "What You Will Do". "Requirements" could contain "Who You Are Required Skills and Experience". "Qualifications" maybe "Preferred Skills And Experience". "Skills" maybe combine? But we can also have separate sections for "Preferred Skills". "Benefits" from compensation section: mention benefits package. "Pay" from compensation range. "Schedule" not present, so omit. We must not create sections with filler like "commensurate with experience". We have actual compensation ranges. We need to preserve all substantive info: include company description, role description, responsibilities, requirements, preferred skills, compensation details (including ranges for various locations), benefits mention, bonus program, etc. Also include note about vaccination policy? That's substantive. Also include "Your Future at Kyndryl" maybe as "Career Growth". Could be a section "Your Future at Kyndryl". Not in list but we can still use heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Probably we should stick to those categories. However we need to preserve all substantive info; we can embed "Your Future at Kyndryl" inside maybe "About the role" or "Qualifications"? Better to create a section "Career Development" but not in list. Might be okay to add a heading like "Career Growth". But instruction says use those examples; not strict but likely they expect those headings. Let's try to map: - About the role: include "Who We Are" and "The Role Your role" maybe combined. - Responsibilities: "What You Will Do" (Drive Growth..., Build Strategic Connections..., Deliver Excellence...). - Requirements: "Who You Are Required Skills and Experience" (minimum 5+ years, retail industry experience, etc.) - Qualifications: "Preferred Skills And Experience" (Bachelor's/Master's, sales experience in technical solutions) - Skills: maybe we could list specific skills from requirements? But we already have them. Could combine. - Benefits: mention comprehensive benefits package (medical, dental, disability, retirement, paid leave, paid time off) and also learning programs, volunteering platform. - Pay: compensation ranges. - Schedule: not present, omit. We also need to include info about bonus program, vaccination policy, accommodation, etc. Where to put? Could be under "Benefits" or a separate "Additional Information". But we must not create sections with filler. Maybe we can add a section "Additional Details" but not in list. Might be okay but risk. Perhaps we can incorporate those details into existing sections: bonus program under Pay (compensation). Vaccination policy under "About the role" or "Requirements"? It's a condition of employment. Could be under "Requirements" as a note. Or we could add a section "Employment Details". But instruction says prefer a few substantive sections over many thin ones. So we can add a section "Additional Information" if needed, but better to embed. Let's craft HTML:

About the role

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Are you ready to redefine what’s possible for Kyndryl’s most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl’s global expertise to the table to solve complex business challenges. Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

Responsibilities

• Drive Growth and Profitability: Develop and execute cutting‑edge account strategies to grow and retain Kyndryl's most valuable accounts; proactively expand scope to generate new opportunities and expand existing work into larger scopes and new capabilities; maximize renewals by focusing on selling new offerings while minimizing erosion; own the P&L, taking full charge of the account P&L to ensure customer satisfaction, integrity and account compliance.
• Build Strategic Connections: Cultivate executive alliances by creating, maintaining, and developing deep connections with top‑level decision‑makers; orchestrate the team by collaborating with sales team members for a seamless management process from prospecting to closing; partner for scale by building a strong go‑to‑market pipeline with partners to join forces and conquer new deals; lead with industry expertise, using knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
• Deliver Excellence: Deliver tailor‑made solutions by identifying and qualifying new opportunities to deliver bespoke services that cater to the unique needs of each customer; maintain a stellar reputation by going above and beyond to ensure account excellence and total integrity; shape the future by using creativity and expertise to transform the future of account management.

Requirements

• Minimum of 5+ years experience running account P&L with experience managing sales process end‑to‑end.
• Retail industry experience.
• Deep knowledge of business and technology trends and industry best practices.
• Proven experience with revenue growth, cost, profitability, trends, and risks.
• Open‑minded and empathetic approach in relationships with customers.
• Ability to lead with a consultative approach, identify and create demand across all Kyndryl capabilities, and articulate business value to customers.
• Ability to operate in a fast‑paced, flat organizational culture; embrace ambiguity and drive proactive outcomes.
• Note: Kyndryl does not require employees to be fully vaccinated against COVID‑19, but if hired to work at a client, customer, or partner location you may need to show proof of vaccination to align with their policies; medical or religious accommodations can be requested prior to start of employment.

Qualifications

• Bachelor's degree or Master’s degree.
• Sales experience in technical solutions.

Benefits

• Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Access to employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, and many more).
• Company‑wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations.

Pay

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full‑time schedule. Actual compensation may vary depending on geography, job‑related skills and experience. For part‑time roles, compensation will be adjusted appropriately. The pay will not be below any applicable state, city or local minimum wage.

Location‑specific ranges:

• California (San Francisco Bay Area): $193,920 to $348,840
• California (All Other): $177,720 to $319,800
• Colorado: $161,520 to $290,760
• Massachusetts: $161,520 to $319,800
• New York City: $193,920 to $348,840
• Washington: $177,720 to $319,800
• Washington DC: $177,720 to $319,800

This position is eligible for Kyndryl’s discretionary annual bonus program based on performance and subject to the terms of Kyndryl’s applicable plans. If the role is sales‑commission eligible, you may participate in a sales commission plan in lieu of the annual discretionary bonus program.

We must not include application instructions, EEO, etc. We removed those. Also removed "Who You Are Required Skills and Experience" heading; we used Requirements. Also removed "Preferred Skills And Experience" heading; we used Qualifications. Also removed "Your Future at Kyndryl" and "Being You" etc. Did we lose substantive info? "Your Future at Kyndryl" about career growth, learning opportunities, certifications. We captured some of that in Benefits (learning programs). But we missed the sentence: "Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here." This is substantive. We could add a paragraph under Benefits or a new section "Career Growth". Since we already have Benefits covering learning programs, we could add a paragraph there about career growth. Let's add a

under Benefits after the list. Also "Being You" diversity inclusion text is substantive but maybe could be omitted? It's about diversity and inclusion; it's substantive. We could incorporate into About the role or a separate section "Inclusion". But we don't have a heading for that. Could add a paragraph under About the role about Kyndryl's commitment to equity and inclusion. Already we have a sentence about building a more equitable, inclusive world. The "Being You" section adds more detail about diversity, inclusion networks, bringing whole self to work. We could add a paragraph under About the role. We must preserve ALL substantive information. So we need to include that content. Let's adjust: About the role: include the initial "Who We Are" paragraph plus the role description plus the diversity inclusion paragraph from "Being You". Also maybe include "What You Can Expect" paragraph about state-of-the-art resources, Fortune 100 clients, etc. That's also substantive. Could go under About the role or a separate section "What to Expect". But we can incorporate. We need to avoid duplication. The posting includes "What You Can Expect With state-of