Director, Customer Partner - Manufacturing & Energy

About the role

Your role is to redefine what’s possible for Kyndryl’s most significant customers. In this high-impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them.

Responsibilities

• Drive Growth and Profitability:
  • Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
  • Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
  • Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
  • Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
• Build Strategic Connections:
  • Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
  • Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
  • Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
  • Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
• Deliver Excellence:
  • Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
  • Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
  • Shape the future: Use your creativity and expertise to transform the future of account management.

Requirements

• Required skills and experience:
  • 5+ years' experience running account P&L $10M+
  • 10+ years' experience managing sales process end-to-end
  • Proven experience with revenue growth, cost, profitability, trends, and risks
  • Deep knowledge of business and technology trends and industry best practices
  • Open-minded and empathetic approach in relationships with customers
  • Ability to support regional travel up to 25%

Preferred Locations

• Northeast US - Boston - Connecticut

Skills and Experience

• Bachelor's degree or Master’s degree
• Sales experience in technical solutions
• Preferred: Direct manufacturing and energy industry experience
• Preferred: Preferred Skills And Experience

Benefits

• Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off
• Discretionary annual bonus program based on performance
• Employee learning programs and volunteering opportunities