Director, Customer Operations and Inside Sales

About the role

The role is designed for a strong leader who can bring operational rigor, customer focus, and team leadership to a critical part of Altera’s commercial engine as the company continues to stand up as an independent business.

Responsibilities

• Lead a combined Customer Operations and Inside Sales organization, including a team of 35+ professionals and frontline leaders
• Build a high-performance culture focused on accountability, responsiveness, customer success, and execution discipline
• Drive operational excellence across customer-facing workflows including escalations, order support, issue resolution, service coordination, and inside sales engagement
• Strengthen customer relationships through consistent execution, timely communication, and high-quality support across the full customer interaction model
• Partner closely with sales, sales operations, supply chain, finance, planning, customer service, and other cross-functional stakeholders to improve end-to-end business outcomes
• Establish clear operating rhythms, performance metrics, service expectations, and management processes to improve speed, predictability, and quality
• Improve how Customer Operations and Inside Sales work together to support bookings, revenue execution, customer satisfaction, and commercial responsiveness
• Identify process gaps and implement scalable workflows, controls, and best practices that support growth
• Lead complex customer escalations with urgency, sound judgment, and strong cross-functional alignment
• Develop organizational capability through coaching, talent development, succession planning, and leadership bench building
• Help shape a modern, agile, and customer-centric operating model for Altera as an independent company

Qualifications

• 10+ years of experience in customer operations, sales operations, inside sales, commercial operations, or related business leadership roles
• 5+ years of people leadership experience, including leadership of managers and larger-scale teams
• Proven success leading customer-facing operational organizations in dynamic, fast-paced, and highly matrixed environments
• Strong background in customer operations, including process improvement, escalation management, and cross-functional execution
• Demonstrated ability to improve service levels, team performance, and operational discipline through strong leadership
• Excellent communication, organizational, and stakeholder management skills
• Ability to operate effectively at both strategic and tactical levels
• Bachelor’s Degree required; Advanced degree preferred

Preferred Qualifications

• Deep expertise in customer operations with complementary leadership experience in inside sales or commercial support organizations
• Experience in semiconductor, FPGA, or related technology industries
• Familiarity with channel, distribution, and partner-led business models
• Experience supporting complex customers, high-volume activity, and high-visibility business issues
• Proven ability to lead through transformation, organizational change, or company stand-up environments

Leadership Profile

• A strong people leader who can scale teams, develop talent, and create accountability
• Highly customer-focused, with a clear bias toward responsiveness, execution, and relationship strength
• Operationally rigorous, with the ability to turn complexity into structure and action
• Comfortable leading in a fast-paced, evolving environment with changing priorities
• Energized by the opportunity to help build Altera’s next chapter as an independent company

Pay

$166.9K - $241.7K USD

Schedule

Shift 1 (United States of America)