Director, Customer Insights & Knowledge Strategy

Responsibilities

• Lead CX partner pilot initiatives from inception to evaluation
• Design detailed project plans with metrics and stakeholder alignment
• Evaluate pilot effectiveness and identify scaling opportunities
• Deliver actionable communication for informed decision-making
• Transition successful pilot programs to long-term owners
• Analyze diverse data sources to support organizational decision-making
• Develop presentations and strategic documentation based on insights

Qualifications

• Bachelor's Degree or equivalent work experience
• 5-7 years in research, analytics, strategy, or customer insights
• Experience leading complex cross-functional projects in education
• Strong expertise in survey design and data analysis
• Excellent executive-level communication and presentation skills
• Proven ability to influence and collaborate with senior leaders
• Up to 20% national travel required

Benefits

• Collaborative and innovative work environment
• Opportunities for professional development
• Flexible work arrangements
• Contributions to meaningful educational outcomes
• Engagement in strategic decision-making processes

Pay

$100,000 – $130,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available