Director, Customer & Communities Insights

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, application instructions, etc. Must preserve all substantive info. We need to parse the posting. Given text: Additional Information Job Number26119294 Job CategorySales & Marketing Location7750 Wisconsin Avenue, Bethesda MD 20814, United States VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $127,000-$187,000 Annually Bonus Eligible: Y Stock Package: Y Role Summary The Director, Customer & Communities Insights, leads Marriott International’s agile customer research capability, helping business partners quickly understand customer and member perspectives, and make informed decisions. This role owns Marriott’s insight community, while serving as a strategic advisor on the most effective approaches for gathering actionable customer feedback. The Director partners closely with stakeholders across the enterprise to translate business questions into research objectives, design and execute rapid research initiatives, and delivers insights that influence key business decisions. This position balances research rigor with speed, ensuring customer perspectives are integrated into decision making at the pace of business. Required Education and Experience 4-year degree from an accredited college or university 8+ of professional experience, demonstrating progressive growth and performance in consumer insights or market research Demonstrated expertise in qualitative and quantitative customer research methods Experience translating business challenges into research objectives and actionable recommendations Experience leading cross-functional research initiatives involving multiple stakeholders Experience leading international/multi-market primary research projects Experience managing vendors, research platforms, and contracts with minimal supervision Ability to synthesize large sets of complex data into concise, executive ready recommendations Preferred Experience managing online insight communities Experience with research platforms like Qualtrics, Alchemer, Fuel Cycle, Decipher, and AI moderation platforms Knowledge of research governance, privacy, compliance, and responsible data use practices Master’s degree in a research-related discipline Core Work Activities Lead Marriott International’s agile customer research capability, including a global member insight community and other fast-turn research tools Serve as a strategic research consultant to stakeholders by clarifying business questions, decision needs, timing, and the most appropriate insight approach Design and execute qualitative and quantitative studies that balance speed, rigor, audience fit, budget, and business relevance Manage research execution from intake and prioritization through sampling, programming, fielding, quality control, analysis, and delivery Own the strategy, operations, and ongoing evolution of the company’s customer insight community, including community health, member engagement, activity planning, and subgroup participation. Synthesize customer feedback and research findings into clear themes, implications, recommendations, and executive-ready deliverables Build and maintain strong stakeholder relationships to ensure insights are proactively integrated into their workstreams Apply research governance, privacy, compliance, and responsible-use standards across studies, especially for sensitive topics, regional audiences, or personal data Manage research platforms, vendors, contracts, documentation, and process improvements that support efficient, scalable, and high-quality insight delivery Provide expertise on research, industry trends, and customer behavior Provide guidance and a perspective on how historical research can be applied to a current business question Generate and provide accurate and timely results in the form of reports and presentations At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO paragraph (starting "At Marriott International, we are dedicated...") and the benefits description (the paragraph about benefits) maybe we need to keep benefits if they are specific. The instruction: "Prefer a few substantive sections over many thin ones." Also: "Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD') and never create Pay/Schedule/Benefits sections unless the posting actually states them." We have Pay Range: $127,000-$187,000 Annually, Bonus Eligible: Y, Stock Package: Y. So we have Pay info. Should we include Pay section? Yes, because posting states Pay Range. Also Bonus Eligible and Stock Package could be part of Pay or Benefits? Probably Pay section includes salary range, bonus, stock. We'll include Pay. Schedule: "ScheduleFull Time". Also "Located Remotely?N". So schedule is Full Time. Not remote. So we can include Schedule section with "Full Time". Also maybe location? Not required heading but could be included in About the role? The instruction says use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Location could be placed in About the role paragraph. We need to decide what goes where. We have Role Summary paragraph: that could be About the role. We have Required Education and Experience: that's Requirements (or Qualifications). Usually Requirements = mandatory; Qualifications = preferred? But we have both required and preferred. We could split: Requirements (required) and Qualifications (preferred). Or we could combine into Requirements. The instruction: we have headings for Requirements, Qualifications, Skills. We need to allocate content appropriately. We have "Required Education and Experience" list: that's mandatory requirements. We have "Preferred Experience..." list: that's preferred qualifications. We have "Core Work Activities": that's Responsibilities. We have skills maybe implied: expertise in qualitative/quantitative methods, research platforms, etc. Could go under Skills. We have Benefits: The posting includes benefits description after EEO paragraph. However that is boilerplate but includes specific benefits: 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts, medical, dental, vision, health care FSA, dependent care FSA, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, Washington sick leave, PTO, holidays. This is substantive. However the instruction says remove boilerplate like EEO/legal etc. The benefits paragraph may be considered boilerplate but it's specific benefits. It might be okay to keep. However we need to decide if we include Benefits section. The posting does state benefits, albeit generic. It's not filler like "not specified". It lists actual benefits. So we can include Benefits section. But we need to be careful not to include the EEO paragraph. We'll strip that. Also we need to strip the "Click here to learn more." and the Marriott HQ hybrid work environment description maybe not needed? That is more about work arrangement; could be part of Schedule or About the role? Might be considered boilerplate but it's about hybrid work. Might be considered relevant to schedule/location. However the instruction says remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The hybrid work environment description is not exactly boilerplate but could be considered generic company info. Might be okay to keep in About the role or Schedule? But we can keep minimal. We need to preserve all substantive information. So we should keep the hybrid work environment note? It's about work arrangement; could be relevant to Schedule (Hybrid). But the posting already says ScheduleFull Time and Located Remotely?N. The hybrid note says HQ based roles are generally hybrid and require regular in-office presence. Since the location is Bethesda MD (likely HQ). So we could mention that it's hybrid requiring in-office presence. That's substantive. Thus we could include in Schedule section: "Full Time (Hybrid, requires regular in-office presence at Bethesda, MD)". Or we could keep separate About the role. Let's structure:

About the role

Role Summary: The Director, Customer & Communities Insights leads Marriott International’s agile customer research capability, helping business partners quickly understand customer and member perspectives and make informed decisions. This role owns Marriott’s insight community, serves as a strategic advisor on effective approaches for gathering actionable customer feedback, partners with stakeholders across the enterprise to translate business questions into research objectives, design and execute rapid research initiatives, and delivers insights that influence key business decisions, balancing research rigor with speed to integrate customer perspectives into decision making at the pace of business. The position is based at 7750 Wisconsin Avenue, Bethesda, MD 20814, full-time, with a hybrid work arrangement requiring regular in-office presence.

But we need to avoid repeating the job title as heading; we already have About the role heading. We need to ensure we don't duplicate content. Now Responsibilities: from Core Work Activities list. We'll make

• each activity. Requirements: from Required Education and Experience list. Qualifications: from Preferred Experience list. Skills: maybe we can extract skills like expertise in qualitative and quantitative customer research methods, experience with research platforms (Qualtrics, Alchemer, Fuel Cycle, Decipher, AI moderation platforms), knowledge of research governance, privacy, compliance, responsible data use, ability to synthesize large sets of complex data into concise executive-ready recommendations, experience managing online insight communities, managing vendors, research platforms, contracts, etc. But some of these overlap with requirements/qualifications. To avoid duplication, we could keep Skills separate focusing on technical/methodological skills: qualitative & quantitative research methods, research platforms (Qualtrics, Alchemer, Fuel Cycle, Decipher, AI moderation), research governance/privacy/compliance, data synthesis, stakeholder management, vendor management, etc. But we need to ensure we don't repeat same bullet points as in Requirements/Qualifications. Might be okay to have some overlap but better to avoid. We could decide not to include Skills section if content overlaps heavily; but we have a heading for Skills. The instruction: prefer a few substantive sections over many thin ones. So maybe we combine Skills into Requirements/Qualifications. But we have to use headings only when there is real specific content. If we think Skills is not distinct, we could omit it. However we have to decide. We have required and preferred lists; we could treat Required as Requirements,