Director Customer Analytics & Insights, Oncology & HCO Lead

Strategy & Direction

Own and drive the analytics & insights strategy for portfolio-wide HCO Customers, partnering with the franchise team and the Customer Analytics & Insights CX Lead to ensure priorities are aligned with franchise objectives, business needs, and team-level goals.

Oversee delivery of integrated, decision-ready insights (e.g. market landscape, customer segmentation, performance drivers, research synthesis) across key customer types (HCPs, HCOs, patients, caregivers, medical/KOLs, payers).

Ensure analytic approaches are appropriately applied and translated into actionable recommendations, guiding implications for brand strategy, portfolio prioritization, and key interventions.

Provide executive-ready insight narratives that inform portfolio prioritization, investment decisions and customer experience strategy.

Lead and develop a high-performing team, setting clear role expectations and coaching team members across levels.

Drive adoption of productized analytics and self-service reporting to reduce bespoke work and improve speed to insight and action.

Manage relationships with external research and analytics vendors, guiding scope, methodology and interpretation to ensure insights address priority business questions.

Collaboration

Act as the Analytics & Insights lead for portfolio-wide HCO customers, partnering with senior Commercial, Medical, Market Access leaders to align Customer Analytics & Insights team priorities with franchise and global objectives.

Build strong working relationships with Commercial, Medical, Market Access leaders to ensure Analytics & Insights work reflects business needs.

Cultivate strong collaborative culture across Customer Analytics & Insights leaders / team by proactively sharing learnings to identify opportunities to apply findings across business areas as relevant, and disseminate best practices to enhance analytical rigor, ensure consistency and maximize value from insights across the Jazz organization.

Represent the HCO customers in cross-functional forums and Customer Analytics & Insights team-level planning discussions, ensuring franchise needs, dependencies and constraints are clearly communicated and reflected in Customer Analytics & Insights priorities.

Build strong, cross-functional partnerships with Data, Forecasting, Competitive Intelligence, Finance, and other partner groups to ensure alignment on priorities, enable integrated insights, and drive cohesive decision-making across the organization.