Director, Cross Border

Key Responsibilities

• Own and develop the North American cross-border road freight product across the U.S., Mexico, and Canada.
• Partner with regional leadership to align cross-border strategy, capabilities, and service execution.
• Develop and execute the cross-border road freight strategy aligned with company growth, customer needs, and market conditions.
• Expand cross-border trucking capabilities, trade lanes, and carrier networks.
• Partner with Sales to design ground-freight solutions, support RFPs, and win complex cross-border transportation business.
• Establish KPIs that include on-time performance, border transit times, claims, compliance, and margin.

Cross-Border Road Operations

• Oversee integrated cross-border solutions including transportation, customs coordination, and value-added services (cross-dock, warehousing, distribution).
• Ensure alignment of infrastructure, capacity, and service offerings with customer demand.
• Manage relationships with asset-based carriers, owner-operators, and regional partners.
• Cook up border processes including documentation, hand-offs, inspections, and customs clearances.
• Drive operational consistency, visibility, and service reliability across lanes.

Compliance & Risk Management

• Ensure adherence to customs, trade, and transportation regulations governing cross-border road freight.
• Collaborate closely with customs brokers to reduce border delays and compliance risk.
• Monitor regulatory changes, security requirements, and capacity risks impacting cross-border trucking.
• Lead disruption response for border closures, congestion, weather, labor actions, or capacity shortages.

KPI Management

• Own and manage KPI goals for cross-border road freight operations.
• Develop pricing strategies, lane-level margin targets, and cost-optimization initiatives.
• Lead procurement strategy across carriers and vendors, including network expansion and contract optimization.
• Negotiate carrier contracts, fuel programs, and capacity commitments.
• Analyze lane profitability and recommend corrective actions or expansion opportunities.

Customer & Stakeholder Engagement

• Serve as an executive escalation point for key cross-border road freight customers.
• Maintain strong relationships with strategic shippers, carriers, brokers, and vendors.
• Ensure consistent service quality and customer satisfaction across all ground movements.

Leadership & Talent Development

• Lead and develop operations managers, dispatch teams, and cross-border specialists.
• Build a performance-driven culture emphasizing safety, compliance, accountability, and customer focus.
• Ensure workforce planning, training, and succession planning for critical roles.