Director Credit Union Operations

About the role

Manages daily operations of credit union branches to ensure efficiency and effectiveness.

Provides leadership and guidance to branch staff to maintain high levels of member service.

Develops and implements strategies to enhance member service and satisfaction.

Maintains compliance with all regulatory requirements and credit union policies.

Oversees training and development programs for branch staff to ensure they are knowledgeable and skilled.

Handles member inquiries and resolves issues promptly and professionally.

Collaborates with other departments to ensure seamless service delivery.

Manages branch budgets and financial performance to meet organizational goals.

Develops and maintains relationships with members to foster loyalty and retention.

Implements process improvements to streamline operations and enhance service quality.

Provides regular reports and updates to senior management on branch performance and member service initiatives.

Responsibilities

• Excellent communication, interpersonal, and organizational skills.
• Ability to analyze data, develop strategies, and implement effective solutions.
• Proficient with financial and operational software systems.
• Strong knowledge and understanding of financial products and services.
• Ability to be bonded.
• Proven leadership experience with a track record of managing multiple branches or locations.

Requirements

• Bachelor's degree in relevant field.
• 3+ years of experience in credit union operations or a related field within the financial services industry.
• Ability to be bonded.
• Proven leadership experience with a track record of managing multiple branches or locations.

Skills

• Excellent communication, interpersonal, and organizational skills.
• Ability to analyze data, develop strategies, and implement effective solutions.
• Proficient with financial and operational software systems.
• Strong knowledge and understanding of financial products and services.

Benefits

Medical, Dental, Vision Insurance.

Paid Time Off from Day One.

403-B Retirement Plan.

4 Weeks 100% Paid Parental Leave.

Career Development.

Whole Person Well-being Resources.

Mental Health Resources and Support.

Pet Benefits.

Schedule

Monday - Friday 8:00am - 5:00pm.

Pay

$41,096.13 - $76,427.64.

Physical Requirements

View physical requirements here.