Director, Corporate HR

Job Summary

The Director, Corporate HR is responsible for leading Human Resources operations and service delivery for SERVPRO corporate operations. This role serves as a strategic business partner and trusted advisor to senior leaders, providing practical guidance, thought leadership, and scalable HR solutions that support business priorities, employee experience, and organizational effectiveness.

What We Offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Two free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Requirements

• 7+ years of progressive human resources experience, including HR operations, employee relations, compliance, HR business partnership, and HR administration
• 3+ years of experience leading people, including coaching, prioritizing work, developing talent, and driving accountability for results
• Demonstrated experience advising senior leaders on complex people matters, organizational effectiveness, workforce planning, employee relations, and business-aligned HR solutions
• Strong knowledge of federal, state, and local employment laws and experience applying HR policies, compliance requirements, and risk mitigation practices in a business environment
• Experience managing employee relations matters, including investigations, performance concerns, corrective action, conflict resolution, policy interpretation, and documentation
• Experience with job architecture, including job descriptions, role profiles, job leveling, career frameworks, and alignment with compensation and talent processes
• Experience supporting organizational design efforts, including structure reviews, role clarity, workforce alignment, and change management considerations
• Ability to develop, improve, and administer HR processes, workflows, tools, templates, reporting, and documentation standards
• Strong communication, facilitation, and relationship-management skills, with the ability to communicate effectively with employees, business leaders, and franchise owners regarding available resources, educational materials, and organizational information while maintaining professionalism and discretion
• Ability to analyze data, identify trends, assess risk, develop recommendations, and present clear, practical solutions to senior leaders
• Advanced proficiency with Microsoft Office products and experience with HRIS, case management, reporting, or other HR technology platforms
• Detail oriented, highly organized, and able to manage multiple priorities, deadlines, and stakeholders in a changing business environment while maintaining confidentiality
• Flexibility to occasionally work additional hours based on business needs, employee relations matters, compliance deadlines, organizational initiatives, or special projects
• Capacity to work onsite at SERVPRO Headquarters in Gallatin, Tennessee

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required
• Relevant certification such as SHRM-SCP, SPHR, or similar credential preferred