Director, Corporate Communications – Operations

About The Team

The Corporate Communications team is responsible for how UKG communicates with employees, customers, investors, media, and the broader market. We help bring our strategy to life through clear messaging, compelling storytelling, and coordinated execution. This role joins a team focused on scaling impact, strengthening alignment, and building the operating foundation that enables world-class communications across a global organization.

Strategy Integration & Program Management

• Lead the development and evolution of the Corporate Communications annual strategy, ensuring objectives and KPIs are aligned to company priorities
• Own the program management of high-impact, large-scale communications initiatives, including global campaigns, product launches, and major company events
• Drive strong cross-functional alignment across Product, Marketing, HR, and Global Business Operations from intake through execution

Resourcing & Operational Architecture

• Define and manage the Corporate Communications resourcing model, balancing internal headcount, agency support, and vendor partnerships
• Establish and continuously optimize planning, intake, and prioritization processes to ensure focus on the highest-impact initiatives
• Serve as the primary prioritization lead, aligning team capacity and execution to enterprise priorities

Performance, Insights & Data Strategy

• Develop and maintain a Communications scorecard to track performance, measure impact, and inform decision-making
• Translate complex data into clear, actionable insights for the CCO and executive leadership team
• Own the Communications analytics and insights capability, including reporting infrastructure, data modeling, and performance analysis

Systems & AI Enablement

• Own the Communications technology roadmap, advancing the function from manual and siloed workflows to a more integrated and scalable infrastructure
• Implement standardized workflows and tools that improve efficiency, visibility, and execution across the function
• Drive adoption of AI-enabled solutions to streamline processes and enhance team productivity

Strategic Bandwidth Management & Operating Rhythm

• Act as the central intake point for communications requests, ensuring alignment to strategic priorities and effective use of team capacity
• Develop and manage a communications calendar and operating rhythm to track and report on major initiatives and milestones
• Partner closely with the CCO and Executive Assistant to align leadership priorities, time allocation, and team execution

Basic Qualifications

• 5+ years of professional experience as a Director or Sr. Manager in strategy & operations inside of a corporate communications team
• Background working within a technology organization, SAAS preferred
• Proven experience leading complex, cross-functional programs, operating models, or large-scale communications initiatives while influencing senior stakeholders
• Strong analytical capabilities and experience translating data into actionable, executive-level insights
• Ability to manage multiple high-priority initiatives in a fast-paced, global environment

Preferred Qualifications

• Experience supporting executive leadership, including C-level stakeholders
• Experience with communications or marketing technology platforms and workflow automation
• Familiarity with AI-enabled tools and process transformation initiatives
• Demonstrates UKG values of Own, Align, Deliver
• Buys strong business judgment, prioritization discipline, and operational rigor
• Buys trust and influences effectively across functions without direct authority
• Thrives in ambiguity and brings structure to complex, evolving business needs