Director, Corporate Accounting, Shared Services

Guild Mortgage Company, closing loans and opening doors since 1960, is dedicated to serving homeowners and buyers. Our goal is to provide affordable home financing using the best terms available, paired with unmatched professionalism and service in the lending industry.

About the role

The Director, Corporate Accounting & Shared Services will report to the VP, Corporate & Servicing Accounting, Governance & Controls and serve as a key leadership role within the Controller organization. This position strengthens accounting operations, leads Accounts Payable, improves shared services processes, supports corporate accounting execution, and builds leadership depth within the team.

This role provides senior oversight of Accounts Payable while establishing a two-tier AP operating model. The Director will directly manage and develop the AP Operations Supervisor, who oversees daily AP production, queue management, team coordination, and first-level escalations. The Director retains ownership of AP leadership, controls, payment risk, vendor governance, metrics, business escalations, close impact, and process improvement.

In addition to AP leadership, this role oversees selected corporate accounting and shared services functions, including accruals, expense management, vendor management, payment controls, fixed assets, leases, prepaids, facilities accounting, capitalized software, and related close activities.

Responsibilities

• Lead AP operations, including invoice processing, payments, vendor support, issue resolution, team workload, and service-level performance.
• Manage and develop the AP Operations Supervisor and provide leadership over AP workstreams, training, accountability, and process execution.
• Lead and develop AP and shared services team members through coaching, training, cross-training, role clarity, and accountability.
• Oversee vendor management, ACH controls, W-9/TIN compliance, 1099 support, vendor master controls, and fraud-prevention procedures.
• Oversee payment controls, including ACH, checks, Positive Pay, stop payments, voids, reissues, ACH returns, and Treasury coordination.
• Manage AP close activities, including accruals, cutoff review, aging analysis, reconciliations, journal entries, and close support.
• Oversee expense management processes, including Concur, BILL, corporate cards, T&E accounting, employee expenses, and related reconciliations.
• Oversee selected corporate accounting and shared services activities, including fixed assets, leases, prepaids, capitalized software, facilities accounting, and G&A accruals.
• Review journal entries, reconciliations, close schedules, variance explanations, and supporting documentation for assigned areas.
• Support monthly, quarterly, and annual close processes to ensure assigned work is accurate, timely, controlled, and well documented.
• Develop AP and shared services reporting, metrics, dashboards, aging reports, SLA tracking, and exception reporting.
• Partner cross-functionally with Treasury, Procurement, Legal, Facilities, Finance, Operations, IT, HR, auditors, and business leaders.
• Support audit requests and strengthen controls, documentation, process ownership, and scalability across AP and shared services accounting.

Qualifications

• Bachelor’s Degree in Accounting, Finance, or a related field, or equivalent experience.
• Minimum eight years of progressive accounting, accounting operations, shared services, accounts payable, corporate accounting, or controllership experience.
• Minimum three years of supervisory or leadership experience, preferably leading AP, accounting operations, shared services, or high-volume transactional accounting teams.
• CPA, CMA, MBA, or equivalent experience preferred.
• Experience in mortgage, financial services, banking, or another regulated industry.
• Experience with AP automation, ERP systems, workflow tools, Concur, corporate card platforms, close management tools, and shared services transformation.
• Experience supporting fixed assets, leases, capitalized software, facilities accounting, T&E, vendor governance, and GL administration.
• Experience developing metrics, dashboards, SLAs, process documentation, and operating rhythms.
• Strong understanding of month-end close, accruals, reconciliations, journal entries, balance sheet controls, and accounting operations.
• Experience with vendor management, payment controls, expense management, audit support, and internal controls.
• Demonstrated ability to improve processes, build documentation, strengthen accountability, and develop team members.
• Excellent verbal and written communication skills; highly organized and detail-oriented.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.

Skills

• Ability to organize and manage multiple priorities simultaneously.
• Ability to work well independently or within a team.
• Excellent interpersonal communication skills.
• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to partner effectively with cross-functional teams, including Treasury, Procurement, Legal, Facilities, Finance, Operations, IT, HR, auditors, and business leaders.
• Commitment to company values: Customer Service, Integrity, Respect, Collaboration, Learning, and Excellence.

Supervision & Job Scope

• Oversees a large department or multiple smaller areas; executes the operational plan for areas of responsibility.
• Problems encountered often cross areas of the organization and are complex, broad in scope, and unprecedented with no clear solution; works cross-functionally to solve problems and implement changes.
• Decisions and actions have a major impact on the outcomes of the department, projects, and programs; directly impacts the business and operations of major segments of the organization.
• Manages staff, including multiple job categories and both exempt and nonexempt roles; responsible for staffing, hiring, termination, discipline, performance standards, coaching, evaluations, pay decisions, and workload organization.
• Direct Reports: 3 (AP Supervisor, AP Lead, Staff Accountants). Indirect Reports: 1+; collaborates across teams to achieve objectives and manage deliverables.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio (e.g., words, numbers, data on screens or print).
• Office environment with moderate noise; no substantial exposure to adverse environmental conditions.
• Travel: 5-10%.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in a workflow context.
• Effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must adhere to process protocols and apply established protocols in a timely manner.
• Work is primarily performed during the business week (Monday - Friday); occasional nights or weekends may be necessary.

Pay

This exempt position has a targeted salary range of $150,000.00 to $200,000.00 annually. Compensation is influenced by factors including local and federal minimum wage requirements, education, level of experience, and geographical location.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Long-term disability (LTD).
• 401(k) with employer match.
• Competitive compensation and a pleasant work environment.