Director, Contingent Workforce and Staffing

About the Role

The Director, Contingent Workforce and Staffing will lead Memorial Hermann's internal variable staffing pool (Central Staffing) which includes approximately 1,200 licensed and non-licensed clinical staff, non-clinical staff, and 21 administrative support team members. Responsibilities include interfacing with campus/divisional leadership (system wide) to project and assess variable staffing needs; recruit and retain a diverse pool of qualified staff to meet the needs of the organization, and ensure operational efficiencies/effectiveness. This position is responsible for structure, processes, and overall operations; researching and staying current of best practice; identify areas of opportunity/action plans; creating growth strategies; establishing short-term and long-term goals, and supporting metrics/reporting. The director will manage a diverse set of vendor/partners to provide external agency staffing (on a limited basis), including contract negotiation and management. This position will work closely with the Director, Talent Acquisition to establish recruitment goals/strategies, and marketing/advertising campaigns, and partner with payroll and information technology staff to create/ensure integrated processes for scheduling/staffing, and payroll functions.

Minimum Qualifications

Education: Bachelors of Business, HR Management, or other related field

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Five plus years managing staffing or operations (preferably in a healthcare or clinical staffing agency setting)
• Well rounded HR experience to include recruitment, employee relations, policy development, performance management, employee coaching and development, and payroll
• Experience working with a staffing Vendor Management System (VMS) or staffing Vendor Management Provider (VMP) preferred
• Experience with staffing agency management to include negotiating contracts and establishing rates and fee schedules
• Excellent presentation and analytical skills with a strong proficiency using PowerPoint and Excel
• Experienced in leading projects, consulting with senior leadership, developing budgets, and managing operations
• Ability to communicate effectively and concisely from a verbal & written perspective
• Experience with Workday preferred
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann

Principal Accountabilities

• Creates/maintains a highly effective variable labor staffing model using best practice methodologies and platforms
• Leads the Central Staffing team members and develops an innovative, cohesive, and responsive staffing organization
• Identifies and implements integrated processes and technology such as VMS and time/scheduling technologies
• Builds and manages a network of contract labor agencies (vendors) for both clinical and non-clinical temporary and traveler staffing needs. This includes establishing and managing vendor contracts, maintaining positive vendor relationships; and negotiating agency fees/rates
• Works closely with hospital campus leadership to provide staffing coverage due to vacancies and growth
• Develops staffing and recruitment strategies that attract and retain supplemental and contracted talent
• Identifies ways to reduce contract labor spending and convert contracted labor to employees as appropriate
• Provides the leadership to (3) managers and a department of approximately 25 employees to include performance reviews, coaching, development, hiring, terminations, etc.
• Serves as the member of the Disaster Command Center and leads the system labor pool to addresses critical staffing coverage and provides leadership updates as needed
• Works closely with the Chief Nursing Officers (CNOs) and other clinical leadership across the health system to understand staffing needs and provide solutions
• Partners with Talent Acquisition on developing and implementing recruitment strategies
• Establishes annual Central Staffing budget; manage monthly/ongoing
• Serves on the Human Resources Directors Council
• Oversees clinical and non-clinical onboarding and education to ensure all central staffing employees and contracted labor are appropriately oriented to Memorial Herman's policies and meet Joint Commission and other agency requirements
• Establishes and evaluates metrics for operational effectiveness
• Promotes quality patient care by hiring, orienting/educating, and managing a qualified/competent pool of staff
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
• Other duties as assigned