Director, Content Development & Deployment Suite Lead

Leadership, Strategy and Vision

Define and govern a scalable, centralized content operating model (“Content Factory”), including intake, prioritization, localization/adaptation, and quality standards to enable consistent delivery across brands and markets.

Lead and develop Team Leads, reinforcing clear decision rights, accountability, and performance expectations. This includes:

• Overseeing the MLR Ops team that leads end-to-end MLR review operations across promotional and non-promotional materials, maintaining governance standards, audit readiness, and reporting for MLR activity across brands, channels, and markets to enable compliant, scalable content distribution.
• Overseeing the Content Factory team that owns the centralized content operations model, establishing modular content standards enabling reuse, personalization, and faster omnichannel execution while maintaining DAM/CMS hygiene and governance across brands and markets.
• Holding the Global Capability Owners accountable for the performance and outcomes of the Content Infrastructure & MLR Global Capability including the end-to-end content lifecycle, from digital asset management and medical content creation to AI-enabled regulatory review, enabling compliant, scalable content distribution across the organization.
• Holding the Global Capability Owners accountable for the performance and outcomes of the Digital & Web Operations Global Capability ensuring integration with CRM, analytics, attribution, and consent/preference management capabilities.
• Establish and maintain a database of approved scientific and promotional claims to enable consistent, compliant reuse across marketing, medical, and field materials.
• Own DAM/CMS governance and stewardship strategy (taxonomy, metadata, lifecycle management) to strengthen findability, compliance readiness, and reuse across the enterprise asset library.
• Provide executive oversight of end-to-end MLR operations, including governance standards, audit readiness, and cycle-time improvement (Promomats and Medcomms).
• Manage budget and resource allocation, making investment decisions across the team to maximize impact and performance outcomes.
• Set the team vision and strategy, aligned to Customer Orchestration priorities and Jazz objectives, while staying ahead of industry trends and emerging best practices.
• Define and govern how Content Development & Deployment capabilities mature over time, balancing near-term execution with long-term standardization, reuse, and scale.
• Manage strategic vendor partners with clear accountability for quality, delivery, and outcomes.
• Foster a high performance-driven culture of collaboration, learning, and continuous improvement across the team.

Cross-Functional & Regional Alignment

Partner closely with the Activation Leads to ensure user needs, readiness, enablement, and adoption considerations are embedded in Content Development & Deployment team strategy and prioritization.

Align franchise, functional, and regional stakeholders including senior leadership on content development and deployment priorities, balancing local needs with global standards and scalable ways of working.

Represent the Content Development & Deployment team in cross-functional forums to ensure clear decision rights and governance with Marketing, Medical, Legal, Compliance, and Technology partners to reduce handoffs and ensure compliant content readiness for deployment.

Create transparency through operating cadences and performance visibility (e.g., SLAs, cycle time, quality, reuse, compliance) to guide continuous improvement and investment decisions.

Identify organizational training needs and partner with Learning & Development to design and deliver targeted capability-building programs that enable effective execution.