Director, Consumer Product

About the role

We are looking for a Director, Product Management to lead Conversion, inclusive of ticket selection and checkout for our entire purchase funnel including LA28.

Responsibilities

• Lead your team in prioritizing, managing and executing on the product roadmap for ticket selection and checkout, ensuring features are prioritized based on business goals, customer insights, and market trends
• Partner with leadership across engineering, design, product operations, account management, client services, marketing, LA 28, and other stakeholders to validate requirements, develop, test, and launch new features
• Optimize conversion funnels, personalization, performance, and user engagement to improve fan experiences and business outcomes
• Conduct user research and analyze data to drive decision-making and continuous improvement
• Communicate product updates, milestones, and priorities to stakeholders and leadership, showcasing product value
• Define KPIs for products within portfolio, ensuring alignment with business goals and strategic initiatives
• Ensure consistency, usability, and compliance with local regulations across all aspects of the website and mobile app
• Mentor, coach, and support a high-performing team, helping them achieve their potential by creating opportunities for growth

Requirements

The ideal candidate is customer-obsessed, data-driven, passionate about delivering best-in-class consumer experiences, and is skilled in leading and developing high-performing teams.

Skills And Experience

• 7-10 years of experience in product management, with a focus on consumer-facing digital products across web and mobile app platforms
• 5+ years of experience managing a team of product managers
• Strong understanding of web and mobile product development, and UX best practices
• Experience with conversion optimization, personalization, and user engagement strategies
• Excellent communication and presentation skills, with significant experience presenting to executive audiences
• Experience in e-commerce, ticketing, or live entertainment industry is a plus

Pay

$170,000 - $260,000

Benefits

• Medical, dental and vision insurance
• Paid holidays, vacation and sick time
• Company paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings