Director, Consumer Identity Technology

About the role

This is a remote position. The role involves building and growing a blended team of full-time engineers and delivery partners, owning the vendor and architecture landscape, and representing identity engineering in cross-functional planning.

Responsibilities

• Own delivery of the identity platform's roadmap — unifying the team's remaining login experiences into one, extending secure self-service account recovery across web and mobile, and bringing verified identity to members who don't yet have an account — all in service of a single, unified next-generation app experience
• Keep the systems members already trust running flawlessly: production reliability, monitoring, and continuous hardening of the identity platform at scale
• Push the identity frontier Go beyond passwordless — explore and prototype what's next in phishing-resistant, low-friction authentication, and make the case for where the platform should go
• Build with AI-native engineering practices as a first-class part of how the team designs, ships, and tests — not a side experiment, but how the team moves faster than a traditional identity org can
• Lead a large, distributed engineering organization Lead two identity engineering PODs plus a global (onshore and offshore) support function operating around the clock
• Identify and develop your strongest engineers into bigger roles as the team's scope grows
• Own the vendor and architecture landscape Own key identity and authentication vendor relationships, and bring a clear point of view on build-vs-buy as the CIAM and IDV vendor landscape evolves
• Represent identity engineering in cross-functional planning with fraud, product security, member services, and mobile/UX — translating business priorities into a resourced, defensible plan

Requirements

• 10+ years in software/platform engineering with progressive people leadership, including experience leading multiple teams or engineering PODs concurrently, ideally across a blended onshore/offshore organization
• Direct, hands-on experience with consumer identity and access management (CIAM): identity servers, OIDC/OAuth2, SSO, JWT-based auth, and passwordless/passkey (FIDO2/WebAuthn) technologies
• A track record owning a production identity or API platform at real scale — not just a feature team, but the operational and architectural discipline that comes with being the system everything else depends on
• Genuine fluency with AI-assisted software development — someone who wants their team building with AI tooling as a core practice, not just talking about it
• Experience making vendor and architecture decisions under real-world constraints, in a highly regulated, high-trust environment (healthcare, fintech, or similar)
• A frontier mindset: someone who's genuinely excited about where authentication and identity trust are headed, and wants to help define it — not just maintain what's already been built

Qualifications

• Passionate about saving and improving lives by empowering healthcare consumers
• Strong passion for innovation and staying ahead of industry trends in identity and access management
• Ability to lead and mentor a diverse team of engineers
• Experience working in a fast-paced, agile environment
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Skills

• Consumer Identity and Access Management (CIAM)
• Identity Servers
• OIDC/OAuth2
• SSO
• JWT-based Authentication
• Passwordless/Passkey (FIDO2/WebAuthn)
• AI-Assisted Software Development
• Vendor and Architecture Decisions
• Cross-Functional Planning

Benefits

• Medical, dental, and vision insurance
• HSA contribution and match
• Dependent care FSA match
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Pay

$144,000.00 To $220,000.00 / year

Schedule

This is a remote position.