Director, Consumer Brand Events + Experiences

Bilt

Bilt is the membership for where you live. It started as a way to reward people on their largest expense and has since grown into an ecosystem connecting members, property managers, and local merchants. Bilt offers travel, dining, fitness, and everyday spending benefits.

Role Overview

The Director of Events and Experiences at Bilt will oversee and scale the events function & calendar, ensuring seamless execution of all Bilt’s branded moments. This role focuses specifically on hospitality-forward events for the consumer brand team. The ideal candidate will manage complex logistics, work with multiple teams, and scale experiences efficiently while maintaining budget controls.

Responsibilities

• Scale Bilt’s Consumer Brand Strategy
• Lead and expand Bilt’s B2C events strategy across key markets, aligning with broader company goals and partner engagement
• Evolve the strategy to include new activations, partnerships, sponsorships, and programs
• Bring a wealth of hospitality knowledge and customer service experience to the role
• Manage an events calendar, developing plans for more in-person experiences for Bilt partners and influencers, and enhancing community and brand presence
• Develop relationships and work closely with internal partners to ensure events ladder up to broader company goals
• Manage Partner and Vendor Relationships
• Build and maintain strong relationships with vendors, partners, and external stakeholders to execute events flawlessly and meet Bilt's high standards
• Negotiate contracts with vendors to optimize value and maintain budget efficiency without sacrificing quality or experience
• Oversee end-to-end logistics, ensuring smooth execution from planning through post-event debrief, including event setup, logistics management, and on-site coordination
• Lead operational initiatives across the team to solve logistical or operational challenges and ensure seamless project execution
• Continuously improve and streamline event production processes to increase efficiency and scalability

Qualifications

• 5-7+ years of experience in brand operations, event management, or related fields
• 5+ years in hospitality-related experiences
• Strong experience in vendor management, budgeting, and logistical planning
• Demonstrated experience managing cross-functional teams and delivering premium experiences
• Excellent organizational, problem-solving, and project management skills
• Ability to work in a fast-paced environment, handling multiple projects with tight deadlines
• Exceptional attention to detail and a creative eye for branded experiences
• Strong leadership and communication skills, with the ability to influence and inspire teams

Benefits

• Competitive salary with a meaningful stake in the company via equity and performance bonus program
• Health insurance for you and your loved ones from day one
• 401(k) plan with a match
• Commuter FSAs
• Unlimited PTO
• Exclusive Employee-only Bilt Points