Director, Community Banking

About This Role

The Community Banking Relationship Manager (RM) will deliver advice and value for business customers, enabling their growth and retention in line with credit and risk strategies. The RM will "bring the bank to the customer" by connecting them with appropriate products, including commercial deposit accounts, payment products, treasury services, business planning, and credit accounts.

Responsibilities

• Help customers succeed by understanding their needs and matching them with FNBO solutions, aligned with Wholesale Banking Group Behaviors.
• Proper use of Salesforce, Precision Lender, IMPAX, and full adoption of the new way of working in nCino.
• Collaborate respectfully with other roles and processes.
• Manage a portfolio of relationships matching the RM’s skills to the needs of customers in their geography, focusing on the "Entrepreneur/Growing Business" persona:
  • 50% time spent acquiring new business.
  • 30% time spent growing existing business.
  • 20% time spent servicing existing business.
  • Manage a portfolio of 50 relationships averaging $50M in loans and $50M in deposits.
  • Volume-based expectations measured via RM dashboard/scorecard.
• Business Development Activities:
  • Build a portfolio of business customers by delivering advice and value.
  • Develop centers of influence (e.g., attorneys, accountants, and other referral sources).
  • Guide, direct, and facilitate solutions across all product specialties of the bank.
  • Actively participate in the community.
  • Identify new business opportunities aligned with customer needs.
  • Oversee portfolio quality, focusing on growth and retention in line with credit risk.
  • Facilitate product partners and support teams based on customer needs.
  • Negotiate terms and options with customers.
  • Qualify and document opportunities.
  • Set expectations with customers regarding timelines and document requirements.
  • Leverage technology and tools consistently for data quality.
  • Use sales and prospecting tools and processes effectively.
• Partner with others across the enterprise to optimize referral opportunities and meet business customer needs.
• Collaborate with cross-functional teams to accelerate income and growth.
• Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program.
• Complete compliance training and adhere to internal procedures and controls.
• Report known violations of compliance policy, laws, or regulations.
• Report suspicious customer and/or account activity.
• Exhibit professional behavior and promote positive working relationships.
• Maintain regular and predictable attendance.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 5+ years of successful commercial lending relationship management experience.
• Ability to build and grow a diverse portfolio of business products with growing entrepreneurial businesses.
• Customer-focused thinker with strong customer and people relationship skills.
• Proficient credit analysis knowledge and skills.
• Proven experience prioritizing and handling multiple customer relationships simultaneously.
• Unrestricted work authorization; no future sponsorship required.

Pay

Compensation range (base pay): $107,552.00–$182,838.00. Final compensation may vary based on work experience, education, and skill level.

Schedule

This role is anticipated to work onsite at the posted location. Work location is subject to change based on business needs.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k with matching contributions.
• Time Off Programs.
• Health Savings Account (HSA)/Dependent Care.
• Employee Banking.
• Growth Opportunities.
• Tuition Assistance.
• Short-Term/Long-Term Disability Insurance.