Director, Communications Technology Innovation (Hybrid)

About the role

As part of the Strategy & Integration team, the Director, Communications Technology Innovation will report to the VP, Technology Innovation and Operations and lead the Communications AI acceleration agenda. This role is designed for a practical AI strategist, technologist and change catalyst with the ability to translate emerging AI capabilities into usable, trusted, scalable ways of working. The Director will lead Communications' AI transformation agenda, accelerating the adoption of approved AI capabilities, developing repeatable AI-powered workflows, and establishing the governance, training and measurement needed to scale responsible AI across the function.

Responsibilities

• Build and manage the Communications AI acceleration roadmap, advancing prioritized use cases from experimentation to scaled, governed, repeatable adoption.
• Identify and scale high-value AI and automation use cases such as prompt libraries, AI-assisted workflow acceleration, GEO/LLM optimization, and reusable agents and intelligent decision-support tools.
• Partner with Tech Innovation & Operations director and Global Technology & Operations, Information Security, Legal, Brand and Communications leaders to ensure tools are safe, approved, well-documented and easy for teams to use.
• Develop practical training, playbooks and change enablement that build confidence, increase adoption and help communicators apply AI to real work responsibly. Create a network of champions to support sustained adoption across teams.
• Partner across the broader Technology Innovation and Operations team and with Global Technology & Operations and vendors to ensure AI opportunities, translating communications needs into requirements, pilots and adoption priorities align with enterprise standards, platform roadmaps and approved technology investments.
• Track adoption, quality, productivity and user feedback to demonstrate where AI and CommsTech improve speed, consistency and capacity across Communications.
• Evaluate emerging AI capabilities and market trend, develop business cases for priority use cases, and recommend opportunities to improve communications effectiveness and productivity.
• Use insights and feedback loops to continuously refine tools, workflows, and standards.

Requirements

• 7–10 years of experience in AI enablement, marketing technology, digital innovation, communications technology, product management, automation or related transformation roles.
• Bachelor’s degree in Technology, Computer Science, Communications, Business or a related field; equivalent applied experience with AI or CommsTech transformation may be considered.