Director, Commercial Transformation

Position Overview

The Director, Commercial Transformation will lead the design and delivery of high-impact commercial transformation programs that improve go-to-market agility, execution discipline and measurable business outcomes. The role translates strategic priorities into executable roadmaps, orchestrates cross-functional delivery teams, establishes operating rhythms and governance, and drives adoption through change management and performance enablement.

Key Responsibilities

• Translate commercial strategy and leadership priorities into transformation roadmaps with clear milestones, owners, and measurable outcomes.
• Lead cross-functional program delivery, including scoping, mobilization, resourcing, risk management and stakeholder governance.
• Establish and run transformation operating rhythms (steercos, workstream cadences, decision logs) and ensure disciplined execution.
• Partner with Execution Performance Management to define KPIs, dashboards and reporting that track progress and outcomes.
• Drive process standardization and continuous improvement across commercial ways of working (planning cycles, deployment playbooks, performance routines).
• Lead change management: communications, training, adoption planning and reinforcement with business owners.
• Identify and manage dependencies across Marketing, Sales, Planning, Finance, ID&A and Operations; remove roadblocks and accelerate delivery.
• Support business case development and benefits tracking; ensure initiatives deliver sustainable, scalable change.

Required Qualifications & Experience

• Bachelor’s degree required; MBA or relevant advanced degree preferred.
• 10+ years of experience in transformation, strategy, PMO, consulting, or commercial operations roles.
• Proven track record leading large cross-functional programs and delivering measurable business outcomes.
• Strong analytical and problem-solving skills; comfort with ambiguity and complex stakeholder environments.
• Excellent communication and influence skills; ability to drive alignment without formal authority.
• Experience with agile / modern program management methodologies preferred.

Key Competencies

• Transformation delivery and PMO leadership; program/project management.
• Execution excellence; operating rhythm design and governance.
• Data-driven decision making; performance measurement enablement.
• Change management; stakeholder influence.
• Business & financial acumen; continuous improvement mindset.

Key Stakeholders / Working Relationships

• Commercial Leadership Team – priority setting and decision making.
• Workstream owners across Sales, Marketing, Planning, Finance, ID&A – delivery and adoption.
• Execution Performance Management – KPI governance and reporting alignment.
• P&C / Capability Development – training and adoption supports.
• IT/Digital – tooling and data enablement.

Travel

Up to 20% travel (TBD)

What we offer

• Competitive base salary, annual bonus (applicable based on level of position).
• Great medical, dental and vision coverage.
• 401k with a generous company match.
• Incredible wellness benefits.
• Commuter benefits.
• Pet insurance.
• Generous PTO.
• Many more perks!

Company Culture

We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!

Smart Work

We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.

Equal Opportunity Employer

We are an Equal Opportunity Employer. PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees. PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com. #PMIUS 26894