Director, Commercial Sales & Account Management

About the role

Motive is seeking a Director of Commercial Sales & Account Management to lead a growing offshore team focused on expansion and retention within our CMRL customer base. This senior leader will own Net ARR growth through a combination of upsell/cross-sell strategy and strategic renewals management.

Responsibilities

• Directly manage frontline managers — coaching and motivating them to hit quarterly targets and broader strategic goals, while building a culture of accountability, continuous improvement, and customer satisfaction.
• Recruit, hire, and develop top talent, building a bench of future leaders.
• Partner with Marketing on customer experience, lead generation, and pricing/acquisition strategy.
• Work with Product, Sales, Onboarding, and Strategy leaders to surface customer needs, inform roadmap decisions, and design incentive plans and GTM strategies that create a cohesive, connected customer journey across global functions.
• Track and report on key performance metrics, using data to identify strengths, close gaps, and guide decisions toward quarterly sales targets.
• Drive engagement, upsell, and retention strategies, testing and iterating quickly.
• Serve as the customer-facing escalation point for complex deals, leveraging executive relationships to resolve challenges and close successfully.
• Build and refine scalable processes that improve team efficiency and performance.

Qualifications

• 10+ years of experience in SaaS sales, account management, or customer success, including 4+ years in a leadership role.
• Proven success leading SMB, Commercial, or Mid-Market segments through complex deal cycles, cross-functional dependencies, and strategic renewal motions.
• Experience leading offshore Sales, Account Management, or Customer Success teams a plus, but not required.
• Strong operational acumen, with comfort using Salesforce, dashboards, AI tools, forecasting models, and pipeline analytics.
• Experience with value-based selling and/or multi-product growth motions.
• Excellent communicator and cross-functional collaborator with the ability to influence up, down, and across the organization.
• Proven ability to build and scale teams in fast-paced, high-growth SaaS environments.

Pay

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements).

Benefits

Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements).

Schedule

The on-target earnings (base pay + commissions) for this role: $240,000—$300,000 USD