Director, Commercial Operations Process and Orchestration

Key Responsibilities

• Lead the design and improvement of commercial operations workflows across the RPT value chain.
• Define how key processes should work, including site onboarding, patient services hub, ordering, scheduling, distribution visibility, issue management, and customer support.
• Translate business needs into clear process flows, requirements, priorities, and acceptance criteria for IT and vendor partners.
• Represent Commercial Operations in system and process governance discussions.
• Partner with IT and vendors to ensure tools and platforms support business needs and are fit for purpose.
• Prioritize business requirements, enhancements, and process improvements based on launch needs, customer impact, operational risk, and business value.
• Ensure new workflows, tools, and system changes are tested, adopted, and accepted by the business before release.
• Work cross-functionally with Commercial, Medical, Supply Chain, Manufacturing, Market Access, Patient Services, IT, and external partners to support launch readiness.
• Support treatment site readiness by ensuring onboarding workflows, tools, data, and cross-functional handoffs are clear and scalable.
• Partner with supply chain, manufacturing, and distribution teams to improve visibility across ordering, fulfillment, routing, delivery, and issue resolution.
• Drive user adoption through training, communication, feedback loops, and continuous improvement.
• Track key process and performance metrics, including cycle times, reliability, adoption, customer experience, issue resolution, and data quality.
• Leverages AI to drive program, portfolio, or functional performance through prioritization and scaled adoption

Core Capabilities

• Business process ownership
• Commercial operations launch readiness
• Cross-functional execution
• Requirements definition and prioritization
• Customer experience improvement
• Process mapping and workflow design
• Operational visibility and issue resolution
• Vendor and IT partnership
• Change management and user adoption
• Matrix leadership
• Data-informed decision-making
• Comfort operating in ambiguity