Director, Client Success (R-19760)

About the role

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas.

The Client Success Management function is responsible for retaining existing business and driving sales growth through client adoption of Company products and services. Specializing in using deep industry, business processes and product expertise to increase product adoption and utilization, this post-sale client point of contact is accountable for value-driven engagements across the customer retention lifecycle resulting in client renewals. The role may handle escalations and coordinate across other functional areas of the Company.

Responsibilities

• Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team building and performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base
• Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Requirements

• 7 to 10 years of experience
• Bachelor’s degree required; Master’s preferred

Qualifications

• Minimum of seven (7) years in a post-sale client management experience leading a team and portfolio of high-touch enterprise and/or strategic accounts
• Experience leading client-facing programs that focus on delivering measurable business outcomes and value; understands the criticality of operational excellence
• Technical acumen to understand and connect clients’ business goals with our product abilities
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Experience working with complex, multi-divisional, multi-geographical customers
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• A bias for action
• Excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Ownership mindset; problem solver; curious; proactive; seeks collaboration and connection with people and teams to drive success
• Continuous growth mindset; learns through social experiences, stakeholder relationships, mentors, and structured courses and programs

Benefits

• Generous paid time off in your first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year of employment
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: Paid volunteer days & donation matching
• Competitive 401k with company matching
• Health & wellness benefits, including discounted Wellhub membership rates
• Medical, dental & vision insurance for you, spouse/partner & dependents