Director, Client Success

About the role

DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Client Success team is responsible for providing excellent client service and managing all post-sales activities from setup through post-campaign performance reviews, while driving incremental revenue and renewals for all media buys.

The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions. This role requires a strong knowledge of the programmatic landscape and is a key contributor to the overall growth of the company.

Responsibilities

• Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post-sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
• Manage, mentor, and coach a pod of Client Success Managers
• Develop, grow, and maintain solid customer relationships with clients through exceptional client service
• Monitor pacing and delivery while working with the Campaign Manager to optimize based on client’s success metrics
• Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
• Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Work with Sales and Campaign Managers to ensure the accuracy of all IO-related data

Requirements

• 8+ years of working experience in a Client Success role within the adtech, digital, and/or programmatic industry
• Passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus
• Desire to work in a rapidly growing and ever-changing startup environment
• Detail-oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Able to critically think to solve problems and answer client ad hoc questions
• Proficient with Word, Excel, and PowerPoint
• Strong knowledge of the ad-tech ecosystem, key industry partners, and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• Proven track record of success owning customer relationships, client meetings, QBRs, product training, data analysis, and strategic business reviews

Pay

Competitive compensation package inclusive of a base salary range of $150,000 - $170,000. The base salary range takes into consideration each candidate's skills, experience, and qualifications. In addition, we offer an annualized bonus/commissions plan.

Benefits

United States:

• Comprehensive medical, dental, and vision insurance
• 401K match program
• Flexible PTO policy and paid holidays
• Remote-friendly culture with flexible work options
• Career development and advanced education support
• WFH and internet stipends
• Many more perks and benefits

India:

• Comprehensive medical insurance
• Paid holidays
• Hybrid-friendly culture with flexible work options
• Professional development reimbursement
• WiFi reimbursement and health and wellness allowance
• Many more perks and benefits

Europe:

• Comprehensive medical insurance
• Flexible PTO
• Hybrid-friendly culture with flexible work options
• Professional development reimbursement
• WiFi reimbursement
• Parental leave
• Many more perks and benefits