Director, Client Services

Responsibilities

• Lead client loyalty program strategy and performance, aligning with client objectives and KPIs
• Convert insights into actionable strategies to enhance program ROI and member engagement
• Establish and nurture senior-level client relationships, serving as a trusted advisor
• Anticipate and manage potential challenges within client organizations
• Identify and leverage opportunities for organic growth in services and technology
• Collaborate with cross-functional teams for effective program execution
• Oversee account-level budgets and manage profitability while forecasting revenue

Qualifications

• 10-12 years in client services, loyalty marketing, CRM, or enterprise program management, particularly in retail
• Proven experience in managing senior client relationships and strategic accounts
• Strong knowledge of loyalty strategies and data-driven engagement
• Exceptional skills in communication, strategic thinking, and problem-solving
• Experience handling budgets and fostering growth within client portfolios
• Leadership experience in cross-functional team settings within dynamic environments
• Bachelor's degree required; advanced degree or relevant certifications are advantageous

Benefits

• Mentoring and development opportunities for team members
• Culture that fosters accountability and continuous improvement
• Cross-department collaboration to enhance professional exposure
• Flexibility with travel requirements, allowing for strategic business engagement

Pay

$120,000 – $150,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available