Director, Client Services

About the role

This is a senior client leadership role where you'll oversee a portfolio of pharmaceutical and healthcare clients, growing accounts, strengthening relationships, and shaping solutions that make an impact. The core responsibility is expanding accounts both organically and by identifying new opportunities. You will manage diverse client portfolios of several million dollars and join a collaborative team working with some of the world's leading healthcare organisations. You will report into the Head of Client Engagement, North America.

Responsibilities

• Manage a portfolio of healthcare and pharmaceutical client accounts.
• Build trusted relationships with senior partners, including C-suite leaders.
• Identify opportunities to expand existing partnerships and introduce new services.
• Work with business development colleagues to win new work and grow new client relationships.
• Develop account plans that support long-term client growth.
• Lead strategic client conversations, business reviews, and planning meetings.
• Turn client briefs into clear, relevant plans for delivery teams.
• Partner with creative, strategy, production, and specialist teams to develop the right solutions.
• Lead and support pitches for new opportunities.
• Mentor Account Directors and wider account teams, helping them develop and succeed.
• Act as the senior escalation point for client issues, finding practical solutions when challenges arise.
• Manage account forecasting, revenue, and profitability, ensuring projects are commercially successful.
• Ensure projects are resourced and delivered to a high standard by working with operations.

Requirements

• 8+ years of experience in client services or account leadership within a healthcare, pharmaceutical, or life sciences agency.
• Experience growing strategic client relationships.
• Experience leading complex, high-value accounts and overseeing multiple client programmes.
• Confidence working with senior client partners, including executive leadership teams.
• Experience developing account growth plans and identifying new commercial opportunities.
• Commercial awareness, including forecasting and portfolio management.
• Comfortable leading diverse teams and influencing partners across an organisation.
• A collaborative leadership style with experience developing others.

Benefits

• Great compensation package
• 23 days' personal leave plus public holidays and volunteering leave
• Private Medical Plan and Life Insurance
• 401(K) Plan
• Hybrid working

About Us

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands includes Emota, Forty1, and Nazarѐ. We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing. We will ask you how your personal values align to our values.

This is a hybrid remote/in-office role.