Director, Client Implementations

About the role

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access, and always in the best interest of employers and the lives they impact. This role leads the successful onboarding and renewal of clients by driving high-quality implementation planning and execution, serving as a key escalation point, and supporting executive leadership with strategic updates.

Responsibilities

• Stakeholder Engagement and Executive Support:
  • Serve as the second point of escalation (internal/external) for managing highly visible issues and requests
  • Assist in the development of business updates and supporting materials for executive leadership
  • Maintain and support the mission of bringing integrity, clarity, and trust to all new and renewing client implementations through a strategic lens
  • Provide proactive recommendations with well-supported rationale for all implementation activities
• Team Leadership:
  • Provide leadership to the team with a focus on high-quality implementation planning and execution, internal cross-collaboration, compliant pharmacy benefit build, and client satisfaction
  • Collaborate cross-functionally with peer leadership team and internal/external support teams to deliver best-in-class client implementations, including strategic and tactical implementation plans
  • Work collaboratively with cross-functional leadership team to support a culture of authenticity and teamwork
  • Effectively communicate internally and externally the company mission/vision/values as well as strategic and tactical implementation processes
  • Lead, coach, and mentor team; build a high-functioning team by directly or indirectly hiring, mentoring, coaching, and training team members
• Performance Monitoring:
  • Develop and implement strategies to meet implementation performance guarantees, serving as an advocate for both operations and clients
  • Leverage member best practices to enhance client engagement, incentives, and outcomes, ensuring maximum utilization
• Cross-Functional Collaboration:
  • Collaborate with cross-functional teams to support sales initiatives, requests for information (RFI), requests for proposal (RFP), and finalist meetings
  • Lead key internal Implementation operations initiatives as required
  • Provide guidance on internal and external collaborative projects and needs
  • Serve as a liaison between clients and internal teams to ensure seamless communication and problem resolution

Requirements

• Bachelor's degree in business or healthcare administration required; advanced degree and PMP certification preferred
• 10+ years of progressive leadership experience in healthcare and/or PBM implementations, along with building and managing high-functioning teams
• Demonstrated critical thinking skills with the ability to simplify, automate, and change complex processes to improve both the Implementation and member experience
• Experience leading a large, diverse client portfolio with a diverse team of individuals, ensuring goals, services, and projects are completed on time, on quality, and on budget
• Strong planning and problem analysis skills with the ability to drive a consumer-centric mindset; ability to think strategically and execute tactically while communicating effectively, timely, and with transparency
• Organizationally savvy with the ability to read people and work seamlessly across all teams and all levels of stakeholders to collaborate and positively influence outcomes
• Growth mindset, with the ability to lead change by applying best practices and techniques in helping staff build resiliency and quickly adapt to changing requirements and rapid growth
• Client-focused mindset with experience in client-facing roles, solving complex customer concerns, managing escalations, and serving as a point of escalation
• Experience leading remote teams and working in a remote environment
• Willingness and ability to travel (20%-40%)

Benefits

• Opportunity to impact industry change in the pharmacy benefits management space while delivering the highest quality patient outcomes
• Work in a culture where people thrive because when the team thrives, the business thrives
• Competitive compensation, including health, dental, vision, and other benefits