Director, Claims Solutions
Coaction Global · Morristown, NJ · 1 wk ago
HybridInformation TechnologyFull-time
Key Responsibilities
- Define and execute the Claims IT delivery strategy aligned with enterprise IT and Claims business objectives
- Serve as the primary technology partner to Claims leadership
- Lead, mentor, and manage IT delivery team consisting of business analysts, developers, testers (employees and consultants) and vendors
- Establish delivery governance, resource planning, and financial oversight for claims IT initiatives
- Own end-to-end delivery of Claims Solutions including integrations to internal and external platforms
- Translate product requirements into technical delivery plans
- Lead solution design and implementation
- Ensure system stability, performance, security, data quality, and regulatory compliance
- Drive roadmap planning, enhancements, upgrades, and vendor coordination
Required Experience
- Bachelor’s degree in information technology, Computer Science, Business, or related field
- 10+ years of progressive IT experience, with 5+ years in leadership roles
- Demonstrated experience delivering Claims IT systems within the US P&C insurance industry
- Strong hands-on or delivery leadership experience with: Claims management systems (Experience in Claims Assure will be great!), Third party vendors such as Legal X, Exam works, Verisk, LexisNexis, Penley, FIS, Kubra, etc
- Proven ability to lead complex system integrations and large-scale initiatives
- Strong understanding of P&C insurance claims lifecycle and regulatory requirements
- Experience leading cross-functional engineering teams
- Experience delivering solutions using internal staff and external partners
Preferred Experience
- Experience in P&C insurance
- Familiarity with Property & Casualty Claims and Policy life cycle
- Familiarity and/or experience in Claims based AI solutions will be great to have
- Experience driving automation, vendor modernization, or system transformation
- Strong financial management and vendor negotiation skills
- Strong technical leadership and delivery discipline
- Ability to lead mixed teams (employees + consultants)
- Effective communication and stakeholder management