Director, Children’s Ambulatory Surgical Specialties

About the role

The Director of Children’s Ambulatory Surgical Specialties reports to the Vice President of Children’s Ambulatory Services and directs ambulatory operations and program planning for a portfolio of pediatric specialty services comprising approximately 70,000 outpatient visits annually.

The Director has fiscal and operational oversight for ambulatory services in the following areas:

• Neurosurgery
• Craniofacial
• Orthopedics
• Rehabilitation Services
• Sports Medicine
• Otolaryngology
• General Surgery

These specialties represent strategic service lines for UCSF Benioff Children’s Hospitals (BCH). The Director serves as a key operational partner to BCH Service Line Directors and other executive, physician, nursing, and administrative leaders, translating service-line strategies and organizational priorities into effective ambulatory operations.

The Director is accountable for advancing ambulatory performance across the portfolio, including access, capacity, growth, patient experience, operational and financial performance, workforce and resource utilization, and consistent execution of care delivery models. Through these partnerships, the Director helps ensure that ambulatory services enable BCH strategic service lines to deliver measurable value and advance the broader strategic priorities of the Children’s Hospitals.

The Director has particular responsibility for ensuring ambulatory access, capacity, referral management, and scheduling performance support surgical growth, achievement of volume targets, and effective utilization of BCH surgical capacity. The Director directly oversees ambulatory clinics located in San Francisco and Oakland and partners with network ambulatory leaders to support operational execution of BCH regional strategy across satellite locations for the specialties within the Director’s scope.

The Director is responsible for day-to-day operational, financial, human, and other resource management and for ambulatory strategic planning within the portfolio. The Director develops and maintains high standards of patient care and operational performance that are consistent across services and locations and aligned with the goals of BCH, the relevant strategic service lines, academic departments, and UCSF Health.

The Director informs and implements standard workflows in conjunction with physician, nursing, service-line, and academic leadership and develops and refines programs, policies, and operational practices that support patient- and family-centered care, organizational growth, financial stewardship, and high-performing ambulatory operations.

Given the integral relationship between ambulatory surgical practices and perioperative services, the Director partners closely with perioperative services leaders, surgical service line leaders, and physician leadership to optimize performance across the clinic-to-operating room value stream. The Director is accountable for the performance and efficiency of ambulatory surgery scheduling processes within the specialties under their scope, including effective coordination of surgical case requests, scheduling workflows, and processes that support timely progression from the ambulatory setting to surgical intervention.

The Director identifies and resolves operational barriers that affect surgical access, throughput, capacity utilization, and the patient and family experience, working across organizational boundaries to improve end-to-end performance. The Director plays a key role in enabling achievement of BCH surgical volume and financial goals by ensuring ambulatory practices effectively convert patient demand into scheduled surgical activity and by aligning clinic access, provider capacity, surgical scheduling, and perioperative capacity.

In partnership with Service Line Directors, physician leaders, perioperative services, and other BCH leaders, the Director also develops and executes strategies to generate and capture new patient demand, strengthen referral pathways, expand access, and support sustainable growth of BCH surgical services.

Department Overview

UCSF Benioff Children’s Hospitals (BCH) Ambulatory Services provides approximately 450,000 outpatient clinic visits annually, with activity spanning over 20 unique sites of care across the 9-County Bay Area and beyond, and with clinical services spanning primary care, medical specialties and surgical specialties. BCH Ambulatory Services comprises practices with faculty from many different academic departments across the UCSF School of Medicine including pediatrics, neurology, surgery, orthopedics, otolaryngology, urology, ophthalmology and neurosurgery.

To improve access to service in the community and remain competitive in the Bay Area regional marketplace, BCH Ambulatory Services is expanding into both affiliate and satellite locations which will entail different models of activation and clinical oversight. This position plays a leadership role in ensuring alignment with clinical operations and workflows so there is consistency across the BCH Ambulatory enterprise.

Responsibilities

• Direct ambulatory operations and program planning for pediatric specialty services.
• Provide fiscal and operational oversight for ambulatory services in Neurosurgery, Craniofacial, Orthopedics, Rehabilitation Services, Sports Medicine, Otolaryngology, and General Surgery.
• Translate service-line strategies and organizational priorities into effective ambulatory operations.
• Advance ambulatory performance across access, capacity, growth, patient experience, operational and financial performance, workforce and resource utilization.
• Ensure ambulatory access, capacity, referral management, and scheduling performance support surgical growth and volume targets.
• Oversee ambulatory clinics in San Francisco and Oakland and support regional strategy across satellite locations.
• Manage day-to-day operational, financial, human, and resource management.
• Develop and maintain high standards of patient care and operational performance.
• Implement standard workflows and refine programs, policies, and operational practices.
• Optimize performance across the clinic-to-operating room value stream.
• Resolve operational barriers affecting surgical access, throughput, and capacity utilization.
• Enable achievement of BCH surgical volume and financial goals.
• Develop and execute strategies to generate and capture new patient demand and expand access.

Requirements

• Bachelor's degree in related area and/or equivalent combination of experience/training.
• 5+ years related experience.
• Strong clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective clinic/center administration.
• Excellent skills in successfully managing clinic/center administration functions, including strategic planning, benchmark creation, systems integration, and fiscal management.
• Advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others.
• Strong knowledge of relevant healthcare and clinic operations, information technology, including billing systems and patient care workflows and processes.
• Knowledgeable of financial principles and practices necessary in an ambulatory environment.

Preferred Qualifications

• Master’s degree in business or health care administration.
• Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.

About Us

UCSF is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Benefits

To learn more about the benefits of working at UCSF, including total compensation, please visit: UCSF Benefits.