Director, Change Management Gateway & Satellite

Key Responsibilities

• Lead the design, governance, and continuous improvement of the enterprise change management process spanning Gateway and Satellite/Payload domains
• Chair the Change Advisory Board (CAB), facilitating cross-domain review, risk assessment, and Go/No-Go authorization for all normal, standard, and emergency changes
• Establish and enforce change policies, risk-classification criteria, maintenance windows, and rollback requirements to safeguard network availability, with all changes recorded and managed in Jira in line with the FCAPS operations standard
• Own the forward schedule of change, coordinating gateway, RAN, satellite, and payload changes to prevent conflicts and minimize customer-facing service impact
• Provide final Go/No-Go authorization for changes based on readiness, risk, blast radius, and rollback assurance across Gateway and Satellite domains
• Ensure repeatability, traceability, and auditability of all change records, approvals, and post-implementation reviews
• Lead post-implementation reviews and root-cause analysis of failed or rolled-back changes, driving corrective actions and measurable improvement in change success rate
• Collaborate with Service Delivery, Service Assurance, Network and Satellite Operations, and R&D to align change readiness, validation evidence, and deployment sequencing — including gating changes on Golden Beam Acceptance outcomes where service beams are affected
• Define and report change management KPIs — change success rate, change-related incidents, emergency-change ratio, and schedule adherence — to executive stakeholders
• Build, lead, and mentor the change management team, promoting a disciplined change culture that positions change control as a critical safeguard of network availability

Qualifications

• Minimum of 15+ years of experience in telecommunications, satellite communications, or network operations, including significant experience owning change or release management
• At least 5+ years leading change management, CAB governance, or operational readiness functions in a complex, mission-critical environment
• Experience governing changes across both ground-segment (gateway/RAN) and space-segment (satellite/payload) systems
• Strong background in ITIL-aligned change, release, and configuration management practices
• Experience implementing change automation, CAB workflows, and forward-schedule tooling (e.g., ServiceNow or Jira)
• Familiarity with complex network architectures, maintenance windows, and satellite pass/contact scheduling constraints
• Proven ability to reduce change-related incidents and improve change success rate across a live production network
• Strong leadership and team-building capabilities
• Sound judgment and decisiveness to authorize or halt changes, including under emergency-change and time-critical conditions
• Proven ability to collaborate across cross-functional technical teams
• Excellent written and verbal communication skills
• Meticulous attention to detail to ensure the accuracy and completeness of change records and risk assessments