Change Management Director

Job Summary

CLA is a top 10 national professional services firm committed to creating opportunities for clients, employees, and communities through various services. Seeking a Change Management Director to lead transformation initiatives, ensuring alignment with business outcomes.

Responsibilities

• Lead change management strategy for transformation initiatives, including stakeholder impact, readiness, communications, adoption, training, resistance, and sustainment planning.
• Partner with business navigation and transformation leaders to identify change impacts, risks, stakeholder needs, and readiness considerations early in the process.
• Guide project teams and business leaders in understanding the people-side impact of change and what is needed to support adoption.
• Develop and oversee change plans, communication strategies, readiness plans, stakeholder engagement approaches, and adoption support.
• Lead and coach change seniors and change associates in building change capability and delivering high-quality change work.
• Provide direction, feedback, and action plans to support team member development and performance.
• Partner with service line and functional leaders to align change activities to business priorities, timing, capacity, and readiness.
• Identify change saturation, competing priorities, resistance themes, adoption risks, and stakeholder concerns that may impact success.
• Prepare leadership-ready updates, recommendations, and decision-support materials related to change readiness, adoption, risks, and business impact.
• Support governance, roadmap, and transformation discussions by bringing a change management lens to planning and decision-making.
• Maintain an overview of change effectiveness and recommend adjustments to improve readiness, adoption, sustainment, and value realization.
• Strengthen change management processes, tools, templates, and ways of working across the team.

Qualifications

• Strong knowledge of change management principles, methodologies, tools, and best practices.
• Strong business acumen and ability to connect change strategy to firm priorities and transformation outcomes.
• Ability to lead through ambiguity and guide teams through complex, cross-functional change.
• Strong stakeholder management, influence, facilitation, and executive communication skills.
• Ability to assess change impacts, readiness needs, resistance risks, adoption barriers, and sustainment needs.
• Ability to develop change strategies that are practical, business-focused, and aligned to project and transformation goals.
• Strong leadership, coaching, feedback, and team development skills.
• Ability to prepare clear, leadership-ready updates, recommendations, and decision-support materials.
• Experience leading change management for complex, cross-functional transformation initiatives.
• Experience developing change strategies, stakeholder impact assessments, communication plans, readiness plans, training support plans, adoption plans, and sustainment approaches.
• Experience coaching or leading change professionals, project teams, or cross-functional stakeholders.
• Experience partnering with senior leaders and business stakeholders to influence decisions, manage risks, and support adoption.
• Experience working in a professional service, matrixed, or enterprise transformation environment.