DIRECTOR - CENTRAL BUSINESS OFFICE

About the Role

The Illinois Business Center (CBO) is responsible for the billing and collection of patient revenues generated from assigned behavioral health facilities. The CBO Director oversees the operations of business office functions across multiple facilities within the designated market, serving as a key liaison between facility-level operations and executive leadership.

Responsibilities

• Assumes responsibility for management of the entire revenue cycle including patient registration, insurance verification, billing, and collections.
• Monitors and adjusts the flow of work and account assignments to ensure billing, collection, and account follow-up occurs timely and within company-established guidelines.
• Develops comprehensive plans to manage multiple tasks simultaneously across various facilities.
• Identifies areas for improvement within revenue cycle operations and demonstrates initiative in addressing them.
• Monitors and analyzes reports daily for the operational success of the business office.
• Evaluates registration, insurance verification, and cash posting to determine the integrity of data input.
• Facilitates the reduction of bad debt.
• Demonstrates a strong understanding of all third-party payer contracts, including governmental agencies.
• Completes weekly/monthly reporting to management as required.
• Utilizes data analysis to identify trends and areas for improvement within revenue processes.
• Identifies opportunities to increase revenue capture and reduce operational costs.
• Consistently achieves cash collection goals as defined by the organization.
• Works collaboratively with individual CFOs for assigned locations to ensure timely communication of needs, challenges, and accomplishments.
• Conducts staff meetings at regular intervals for informative and educational purposes.
• Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish tasks or solve problems.
• Conducts periodic performance appraisals in accordance with company and facility practices.
• Follows Best Practice requirements and is responsible for the education of staff regarding these requirements.
• Skilled in using presentation tools such as PowerPoint, Zoom, and Microsoft Teams to deliver information.

Requirements

• Bachelor’s degree is required, preferably in business, healthcare administration, or a related field.
• Minimum of ten (10) years of supervisory experience in accounts receivable and business office functions, including experience with insurance companies and a working knowledge of insurance terms, rates, policies, and reimbursement procedures.
• Previous work in a hospital business office or UR experience preferred.
• Demonstrates understanding of patient accounting principles in managing large-volume accounts receivable in a healthcare-related field.

Benefits

• Challenging and rewarding work environment.
• Competitive compensation and generous paid time off.
• Excellent medical, dental, vision, and prescription drug plans.
• 401(K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Career development opportunities within UHS and its 300+ subsidiaries.

Streamwood Behavioral Healthcare System (SBHS) is a 178-bed acute care facility located in Streamwood, IL, providing mental health treatment to the Chicagoland community and the state of Illinois since 1991.