Director, Cell Therapy Patient Operations
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate like EEO, legal, etc. Also remove application instructions (like interview process details? The instruction says remove application instructions. The posting includes "Qualified Candidates Will Participate In a Structured Interview Process..." That's application instructions, should be removed. Also remove "Immatics Employees Are Encouraged To Apply; Internal Candidates Will Be Considered Alongside External Candidates." That's also application instruction? Might be considered boilerplate; we can drop. Also remove "Work Authorization", "Pre-Employment Requirements". Also remove "Equal Employment Opportunity", "Reasonable Accommodations". Also remove navigation/cookie etc (none). Keep substantive info: role overview, responsibilities, qualifications, preferred qualifications, benefits, pay, schedule? Travel required maybe schedule? Travel is not schedule but maybe mention travel required. The schedule section: we have location fully remote, travel required 10-20%. Could be considered schedule? Probably we can include Schedule section with travel requirement. Pay section: Salary Range: $210,000 - $240,000. Benefits: list benefits. About the role: role overview paragraph. Responsibilities: list of duties. Requirements: basic qualifications. Qualifications: preferred qualifications? Could treat as Qualifications section. Skills: maybe we can extract skills from responsibilities? But we should only create Skills section if there is specific content. The posting does not have a separate skills list; we could omit Skills. However we could include Skills if we infer from responsibilities? Better to omit if not explicit. The instruction: include a section ONLY when the posting has real, specific content for it. So we should not create Skills unless there is explicit skills list. There's none. So omit Skills.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive.
Let's extract:
About the role: The role overview paragraph(s). There's "Join Immatics and shape the future..." but that's more marketing. The role overview: "We are seeking a Director, Cell Therapy Patient Operations to lead the day-to-day operations of Immatics’ patient-specific cell therapy product order management function supporting our TCR T-cell therapy portfolio. This individual will build and oversee the Patient Operations team and be responsible for ensuring efficient, accurate, and empathetic case & order coordination across authorized treatment centers (ATC). You will play a key role in building Immatics’ best-in-class customer service model during launch readiness, developing SOPs, defining patient & cell therapy product order management expectations, and establishing the infrastructure for a scalable and efficient operational case and product order management function. This role is ideal for someone who thrives in a fast-paced, launch-phase environment and is excited to shape how Immatics partners with treatment centers, patients, and caregivers across the operational touchpoints of the cell therapy journey, in close partnership with Patient Access & Support and other cross-functional teams."
Also there is "Reports to: VP, Launch Excellence, Strategy, Operations Location: Fully Remote Salary Range: $210,000 - $240,000". That's metadata; we can put in a short
maybe under About the role or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include Reports to, Location, Salary Range maybe in About the role paragraph or a separate short p. But Salary Range should go to Pay section. Location maybe in About the role. We'll keep location in About the role.
Responsibilities: The bullet list under "In This Role You Will Be Responsible For". It includes several bullet-like sentences separated by line breaks. We need to turn each into
- . Let's list them:
- Direct and oversee the daily operations of the customer-facing Patient Operations Team, including team assignment and coverage across all ATCs, workflow monitoring, call center assignment and coverage for Patient Operations inquiries, escalation resolution, team management, and adherence to service level expectations
- Create and manage the staffing and scheduling model for the cell therapy operational case and product order management function, ensuring optimal patient throughput and ATC experience
- Serve as a key decision-maker and problem-solver on matters impacting cell therapy operational cases, product order processing, treatment scheduling, and timely progression through the operational therapy journey
- Monitor operational case and order activity across the product journey, respond to and resolve escalations, and provide real-time support to Patient Operations and authorized treatment centers
- Foster a high-performance, best-in-class, service-oriented, and supportive, cohesive culture within the team
- Flexibility to cover for or support Patient Operations outside of regular working hours, including holidays and weekends, as necessary
Then there is a subsection "Launch Readiness & Process Development" with bullet points:
- Provide subject matter expertise and serve as the commercial business stakeholder for the design and implementation of Immatics’ Product Ordering & Management platform.
- Define, draft, and continuously refine cell therapy operational case and product order management SOPs, work instructions, and training materials required for efficient patient case and order management
- Track and report on key performance indicators related to Patient Operations performance, scheduling, product-order execution, and operational case progression, identifying trends and opportunities for patient journey optimization
Then "Cross-Functional Collaboration & Continuous Improvement":
- Partner with cross-functional stakeholders and the Immatics leadership team to resolve operational gaps and improve cell therapy operational case and product order handling efficiency
- Partner closely with Patient Access & Support, which owns patient support and access programs including reimbursement support, financial assistance and other patient support services, to establish clear handoffs and coordinated support across the end-to-end patient journey.
- Serve as an escalation point for complex patient cases and product orders, engaging appropriate stakeholders to guide issues to resolution
Also "Travel required: Available for travel as needed to support team management, cross-functional team meetings, treatment center partnerships, and cross-functional launch activities (approximately 10–20%)". This could go under Schedule or maybe a separate note. Since schedule section is for schedule info like hours, remote, travel. We'll put travel under Schedule.
Requirements: Basic Qualifications list:
- Bachelor's Degree in life sciences, healthcare, or related discipline required.
- 10+ years of experience in biotechnology, pharmaceutical industry, or related fields required
- 5+ years of experience in autologous cell therapy case and product order coordination and management, or transplant operations preferably in cell or gene therapy, oncology, or complex therapeutics
- 3+ years in a team lead or supervisory capacity, with responsibility for scheduling, coaching, mentoring, and daily case and order management operations
We should keep each as
- .
Qualifications: Preferred Qualifications list (the long list). We'll put each as
- .
Benefits: The "What do we offer?" section includes bullet points. Let's extract:
- Competitive rates for Health, Dental, and Vision Insurance
- 4 weeks of vacation, granted up front each year and prorated for first and last year of employment.
- 12 company paid holidays
- 7 days of sick time
- 100% employer-paid life insurance up to at 1x annual salary, up to one hundred thousand dollars
- 100% employer-paid short- and long-Term disability coverage
- 401(k) with immediate eligibility and company match. The company will match 100% of your contributions up to 3% of your base salary for the first two years of employment, 4% for years 2-3 of employment, and up to 5% of your salary from the fourth year onward of continued employment.
- Partially paid parental leave for eligible employees.
- Additional voluntary employee-paid benefits and services, including accident, hospital indemnity, and critical illness insurance, as well as identity theft protection and pet insurance.
We should keep each as
- .
Pay: Salary Range: $210,000 - $240,000. We'll put in
.
Schedule: Location Fully Remote, Travel required 10-20%. We'll put in
maybe: "Fully remote position with travel required approximately 10–20% of the time."
We must not include boilerplate like EEO, etc. Also remove application instructions: the interview process lines, "Immatics Employees Are Encouraged To Apply; Internal Candidates Will Be Considered Alongside External Candidates." Also remove "Qualified Candidates Will Participate In a Structured Interview Process..." etc. Also remove "Work Authorization", "Pre-Employment Requirements". Also remove "Equal Employment Opportunity", "Reasonable Accommodations". Also remove navigation etc.
Now produce HTML fragment: start with maybe but not required. Just output headings and content.
We'll structure:
About the role
... (including reports to, location)
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Benefits
- ...
...
Pay
$210,000 - $240,000
Schedule
Fully remote position with travel required approximately 10–20% of the time.
We should not include Skills section.
Check that we preserved all substantive info: Did we miss any? The role overview also mentions "Reports to: VP, Launch Excellence, Strategy, Operations". We included that in About the role paragraph. Also location fully remote. Also we included travel in schedule. Also we included the bullet points under Launch Readiness & Process Development and Cross-Functional Collaboration as responsibilities. Good.
Check that we didn't inadvertently include any boilerplate: The responsibilities list includes "Flexibility to cover for or support Patient Operations outside of regular working hours, including holidays and weekends, as necessary". That's fine.
Check that we didn't include any duplicated lines: we have not repeated.
Check that we didn't include any placeholder like "commensurate with experience". Not present.
Now produce final HTML.
Be careful to escape any special characters? Not needed.
Let's craft the About the role paragraph:
"We are seeking a Director, Cell Therapy Patient Operations to lead the day-to-day operations of Immatics’ patient-specific cell therapy product order management function supporting our TCR T-cell therapy portfolio. This individual will build and oversee the Patient Operations team and be responsible for ensuring efficient, accurate, and empathetic case & order coordination across authorized treatment centers (ATC). You will play a key role in building Immatics’ best-in-class customer service model during launch readiness, developing SOPs, defining patient & cell therapy product order management expectations, and establishing the infrastructure for a scalable and efficient operational case and product order management function. This role is ideal for someone who thrives in a fast-paced, launch-phase environment and is excited to shape how Immatics partners with treatment centers, patients, and caregivers across the operational touchpoints of the cell therapy journey, in close partnership with Patient Access & Support and other cross-functional teams. Reports to: VP, Launch Excellence, Strategy, Operations. Location: Fully Remote."
We could combine sentences.
Now Responsibilities list: need to include all bullet points we enumerated.
Let's list them precisely:
1. Direct and oversee the daily operations of the customer-facing Patient Operations Team, including team assignment and coverage across all ATCs, workflow monitoring, call center assignment and coverage for Patient Operations inquiries, escalation resolution, team management, and adherence to service level expectations
2. Create and manage the staffing and scheduling model for the
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive. Let's extract: About the role: The role overview paragraph(s). There's "Join Immatics and shape the future..." but that's more marketing. The role overview: "We are seeking a Director, Cell Therapy Patient Operations to lead the day-to-day operations of Immatics’ patient-specific cell therapy product order management function supporting our TCR T-cell therapy portfolio. This individual will build and oversee the Patient Operations team and be responsible for ensuring efficient, accurate, and empathetic case & order coordination across authorized treatment centers (ATC). You will play a key role in building Immatics’ best-in-class customer service model during launch readiness, developing SOPs, defining patient & cell therapy product order management expectations, and establishing the infrastructure for a scalable and efficient operational case and product order management function. This role is ideal for someone who thrives in a fast-paced, launch-phase environment and is excited to shape how Immatics partners with treatment centers, patients, and caregivers across the operational touchpoints of the cell therapy journey, in close partnership with Patient Access & Support and other cross-functional teams." Also there is "Reports to: VP, Launch Excellence, Strategy, Operations Location: Fully Remote Salary Range: $210,000 - $240,000". That's metadata; we can put in a short
maybe under About the role or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include Reports to, Location, Salary Range maybe in About the role paragraph or a separate short p. But Salary Range should go to Pay section. Location maybe in About the role. We'll keep location in About the role. Responsibilities: The bullet list under "In This Role You Will Be Responsible For". It includes several bullet-like sentences separated by line breaks. We need to turn each into
- . Let's list them: - Direct and oversee the daily operations of the customer-facing Patient Operations Team, including team assignment and coverage across all ATCs, workflow monitoring, call center assignment and coverage for Patient Operations inquiries, escalation resolution, team management, and adherence to service level expectations - Create and manage the staffing and scheduling model for the cell therapy operational case and product order management function, ensuring optimal patient throughput and ATC experience - Serve as a key decision-maker and problem-solver on matters impacting cell therapy operational cases, product order processing, treatment scheduling, and timely progression through the operational therapy journey - Monitor operational case and order activity across the product journey, respond to and resolve escalations, and provide real-time support to Patient Operations and authorized treatment centers - Foster a high-performance, best-in-class, service-oriented, and supportive, cohesive culture within the team - Flexibility to cover for or support Patient Operations outside of regular working hours, including holidays and weekends, as necessary Then there is a subsection "Launch Readiness & Process Development" with bullet points: - Provide subject matter expertise and serve as the commercial business stakeholder for the design and implementation of Immatics’ Product Ordering & Management platform. - Define, draft, and continuously refine cell therapy operational case and product order management SOPs, work instructions, and training materials required for efficient patient case and order management - Track and report on key performance indicators related to Patient Operations performance, scheduling, product-order execution, and operational case progression, identifying trends and opportunities for patient journey optimization Then "Cross-Functional Collaboration & Continuous Improvement": - Partner with cross-functional stakeholders and the Immatics leadership team to resolve operational gaps and improve cell therapy operational case and product order handling efficiency - Partner closely with Patient Access & Support, which owns patient support and access programs including reimbursement support, financial assistance and other patient support services, to establish clear handoffs and coordinated support across the end-to-end patient journey. - Serve as an escalation point for complex patient cases and product orders, engaging appropriate stakeholders to guide issues to resolution Also "Travel required: Available for travel as needed to support team management, cross-functional team meetings, treatment center partnerships, and cross-functional launch activities (approximately 10–20%)". This could go under Schedule or maybe a separate note. Since schedule section is for schedule info like hours, remote, travel. We'll put travel under Schedule. Requirements: Basic Qualifications list: - Bachelor's Degree in life sciences, healthcare, or related discipline required. - 10+ years of experience in biotechnology, pharmaceutical industry, or related fields required - 5+ years of experience in autologous cell therapy case and product order coordination and management, or transplant operations preferably in cell or gene therapy, oncology, or complex therapeutics - 3+ years in a team lead or supervisory capacity, with responsibility for scheduling, coaching, mentoring, and daily case and order management operations We should keep each as
- . Qualifications: Preferred Qualifications list (the long list). We'll put each as
- . Benefits: The "What do we offer?" section includes bullet points. Let's extract: - Competitive rates for Health, Dental, and Vision Insurance - 4 weeks of vacation, granted up front each year and prorated for first and last year of employment. - 12 company paid holidays - 7 days of sick time - 100% employer-paid life insurance up to at 1x annual salary, up to one hundred thousand dollars - 100% employer-paid short- and long-Term disability coverage - 401(k) with immediate eligibility and company match. The company will match 100% of your contributions up to 3% of your base salary for the first two years of employment, 4% for years 2-3 of employment, and up to 5% of your salary from the fourth year onward of continued employment. - Partially paid parental leave for eligible employees. - Additional voluntary employee-paid benefits and services, including accident, hospital indemnity, and critical illness insurance, as well as identity theft protection and pet insurance. We should keep each as
- .
Pay: Salary Range: $210,000 - $240,000. We'll put in
. Schedule: Location Fully Remote, Travel required 10-20%. We'll put in
maybe: "Fully remote position with travel required approximately 10–20% of the time." We must not include boilerplate like EEO, etc. Also remove application instructions: the interview process lines, "Immatics Employees Are Encouraged To Apply; Internal Candidates Will Be Considered Alongside External Candidates." Also remove "Qualified Candidates Will Participate In a Structured Interview Process..." etc. Also remove "Work Authorization", "Pre-Employment Requirements". Also remove "Equal Employment Opportunity", "Reasonable Accommodations". Also remove navigation etc. Now produce HTML fragment: start with maybe but not required. Just output headings and content. We'll structure:
About the role
... (including reports to, location)
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Benefits
- ... ...
Pay
$210,000 - $240,000
Schedule
Fully remote position with travel required approximately 10–20% of the time.
We should not include Skills section. Check that we preserved all substantive info: Did we miss any? The role overview also mentions "Reports to: VP, Launch Excellence, Strategy, Operations". We included that in About the role paragraph. Also location fully remote. Also we included travel in schedule. Also we included the bullet points under Launch Readiness & Process Development and Cross-Functional Collaboration as responsibilities. Good. Check that we didn't inadvertently include any boilerplate: The responsibilities list includes "Flexibility to cover for or support Patient Operations outside of regular working hours, including holidays and weekends, as necessary". That's fine. Check that we didn't include any duplicated lines: we have not repeated. Check that we didn't include any placeholder like "commensurate with experience". Not present. Now produce final HTML. Be careful to escape any special characters? Not needed. Let's craft the About the role paragraph: "We are seeking a Director, Cell Therapy Patient Operations to lead the day-to-day operations of Immatics’ patient-specific cell therapy product order management function supporting our TCR T-cell therapy portfolio. This individual will build and oversee the Patient Operations team and be responsible for ensuring efficient, accurate, and empathetic case & order coordination across authorized treatment centers (ATC). You will play a key role in building Immatics’ best-in-class customer service model during launch readiness, developing SOPs, defining patient & cell therapy product order management expectations, and establishing the infrastructure for a scalable and efficient operational case and product order management function. This role is ideal for someone who thrives in a fast-paced, launch-phase environment and is excited to shape how Immatics partners with treatment centers, patients, and caregivers across the operational touchpoints of the cell therapy journey, in close partnership with Patient Access & Support and other cross-functional teams. Reports to: VP, Launch Excellence, Strategy, Operations. Location: Fully Remote." We could combine sentences. Now Responsibilities list: need to include all bullet points we enumerated. Let's list them precisely: 1. Direct and oversee the daily operations of the customer-facing Patient Operations Team, including team assignment and coverage across all ATCs, workflow monitoring, call center assignment and coverage for Patient Operations inquiries, escalation resolution, team management, and adherence to service level expectations 2. Create and manage the staffing and scheduling model for the