Director, Cell Therapy Patient Operations

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Immatics Employees Are Encouraged To Apply; Internal Candidates Will Be Considered Alongside External Candidates. Qualified Candidates Will Participate In a Structured Interview Process..." That's application instructions, should be removed. Also remove EEO paragraph, Reasonable Accommodations, Work Authorization, Pre-Employment Requirements. Also remove "Why Join Us?" maybe part of About the role? Could be considered as part of About the role. We'll need to extract sections. Let's parse posting: - Intro: "Join Immatics and shape the future of cancer immunotherapy; one patient at a time! Immatics is committed to making a meaningful impact on the lives of patients with cancer. We are the global leader in precision targeting of PRAME, a target expressed in more than 50 cancers. Our cutting-edge science and robust clinical pipeline form the broadest PRAME franchise with the most PRAME indications and modalities, spanning TCR T-cell therapies and TCR bispecifics. Why Join Us? Innovative Environment: Help to pioneer advancements in cancer immunotherapy. Collaborative Culture: Be part of a diverse team dedicated to your professional growth. Global Impact: Contribute to therapies that make a lasting impact on patients globally." That's about the company and why join. Could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content. "Role Overview We are seeking a Director, Cell Therapy Patient Operations to lead the day-to-day operations of Immatics’ patient-specific cell therapy product order management function supporting our TCR T-cell therapy portfolio. This individual will build and oversee the Patient Operations team and be responsible for ensuring efficient, accurate, and empathetic case & order coordination across authorized treatment centers (ATC). You will play a key role in building Immatics’ best-in-class customer service model during launch readiness, developing SOPs, defining patient & cell therapy product order management expectations, and establishing the infrastructure for a scalable and efficient operational case and product order management function. This role is ideal for someone who thrives in a fast-paced, launch-phase environment and is excited to shape how Immatics partners with treatment centers, patients, and caregivers across the operational touchpoints of the cell therapy journey, in close partnership with Patient Access & Support and other cross-functional teams. The division of responsibilities between Patient Operations and Global Patient Supply for order management, manufacturing slot allocation and logistics is being confirmed as part of Immatics’ clinical-to-commercial transition and will be finalized before the role is filled." That's role overview, could go under About the role. Then "Schedule: Full-time, Monday to Friday; occasional flexibility required to support team coverage, case escalations, and launch milestones Reports to: VP, Launch Excellence, Strategy, Operations Location: Fully Remote Salary Range: $210,000 - $240,000" That's schedule, reports to, location, salary. We'll need Pay and Schedule sections. Then "Basic Qualifications ..." list. Then "Preferred Qualifications ..." list. Then "In This Role You Will Be Responsible For" with bullet points (actually paragraphs). That's Responsibilities. Then "Launch Readiness & Process Development" etc. That's also responsibilities. Then "Cross-Functional Collaboration & Continuous Improvement" also responsibilities. Then "Travel required: Available for travel as needed to support team management, cross-functional team meetings, treatment center partnerships, and cross-functional launch activities (approximately 10–20%)" Then "Immatics Employees Are Encouraged To Apply; ..." remove. Then "What do we offer? At Immatics, We Believe In Investing In Our Team’s Health, Safety And Well-being. Here’s What You Can Expect If You Join Immatics Comprehensive Benefits: ..." That's Benefits. Then EEO etc remove. Thus we need sections: - About the role: include intro company description and role overview? Probably combine. - Responsibilities: include the bullet points under "In This Role You Will Be Responsible For", plus Launch Readiness & Process Development, Cross-Functional Collaboration & Continuous Improvement, Travel required. - Requirements: maybe Basic Qualifications? The instruction has Requirements and Qualifications separate. Usually Requirements = basic qualifications, Qualifications = preferred qualifications. We'll follow that. - Skills: maybe we could extract from preferred qualifications? But we have no explicit Skills section; we could combine some skills into Qualifications or Skills. The instruction says prefer few substantive sections over many thin ones. We could omit Skills if not distinct. But we have many skill-like items in preferred qualifications: Direct experience with T-cell therapy, call center structure, clinical background, etc. Could treat as Qualifications (preferred). We'll have Requirements (basic) and Qualifications (preferred). Skills maybe not needed. - Benefits: from "What do we offer?" list. - Pay: Salary Range. - Schedule: schedule info. We must not include placeholder text like "commensurate with experience". Not present. We must not repeat job title as heading. We must not include Job ID etc. We must output only HTML fragment. Let's craft. We'll use

for each section heading. Inside sections, use

for prose,

• for lists. We need to preserve all substantive information. Let's extract. **About the role** content: - "Join Immatics and shape the future of cancer immunotherapy; one patient at a time! Immatics is committed to making a meaningful impact on the lives of patients with cancer. We are the global leader in precision targeting of PRAME, a target expressed in more than 50 cancers. Our cutting-edge science and robust clinical pipeline form the broadest PRAME franchise with the most PRAME indications and modalities, spanning TCR T-cell therapies and TCR bispecifics." - "Why Join Us? Innovative Environment: Help to pioneer advancements in cancer immunotherapy. Collaborative Culture: Be part of a diverse team dedicated to your professional growth. Global Impact: Contribute to therapies that make a lasting impact on patients globally." - Role Overview paragraph: "We are seeking a Director, Cell Therapy Patient Operations to lead the day-to-day operations of Immatics’ patient-specific cell therapy product order management function supporting our TCR T-cell therapy portfolio. This individual will build and oversee the Patient Operations team and be responsible for ensuring efficient, accurate, and empathetic case & order coordination across authorized treatment centers (ATC). You will play a key role in building Immatics’ best-in-class customer service model during launch readiness, developing SOPs, defining patient & cell therapy product order management expectations, and establishing the infrastructure for a scalable and efficient operational case and product order management function. This role is ideal for someone who thrives in a fast-paced, launch-phase environment and is excited to shape how Immatics partners with treatment centers, patients, and caregivers across the operational touchpoints of the cell therapy journey, in close partnership with Patient Access & Support and other cross-functional teams. The division of responsibilities between Patient Operations and Global Patient Supply for order management, manufacturing slot allocation and logistics is being confirmed as part of Immatics’ clinical-to-commercial transition and will be finalized before the role is filled." We'll combine into prose. **Responsibilities** content: From "In This Role You Will Be Responsible For": - "Direct and oversee the daily operations of the customer-facing Patient Operations Team, including team assignment and coverage across all ATCs, workflow monitoring, call center assignment and coverage for Patient Operations inquiries, escalation resolution, team management, and adherence to service level expectations" - "Create and manage the staffing and scheduling model for the cell therapy operational case and product order management function, ensuring optimal patient throughput and ATC experience" - "Serve as a key decision-maker and problem-solver on matters impacting cell therapy operational cases, product order processing, treatment scheduling, and timely progression through the operational therapy journey" - "Monitor operational case and order activity across the product journey, respond to and resolve escalations, and provide real-time support to Patient Operations Managers / Sr. Managers and authorized treatment centers" - "Foster a high-performance, best-in-class, service-oriented, and supportive, cohesive culture within the team" - "Flexibility to cover for or support Patient Operations Managers / Sr. Managers outside of regular working hours, including holidays and weekends, as necessary" From "Launch Readiness & Process Development": - "Provide subject matter expertise and serve as the commercial business stakeholder for the design and implementation of Immatics’ Product Ordering & Management platform." - "Define, draft, and continuously refine cell therapy operational case and product order management SOPs, work instructions, and training materials required for efficient patient case and order management" - "Track and report on key performance indicators related to Patient Operations performance, scheduling, product-order execution, and operational case progression, identifying trends and opportunities for patient journey optimization" From "Cross-Functional Collaboration & Continuous Improvement": - "Partner with cross-functional stakeholders and the Immatics leadership team to resolve operational gaps and improve cell therapy operational case and product order handling efficiency" - "Partner closely with Patient Access & Support, which owns patient support and access programs including reimbursement support, financial assistance and other patient support services, to establish clear handoffs and coordinated support across the end-to-end patient journey." - "Serve as an escalation point for complex patient cases and product orders, engaging appropriate stakeholders to guide issues to resolution" Travel: "Travel required: Available for travel as needed to support team management, cross-functional team meetings, treatment center partnerships, and cross-functional launch activities (approximately 10–20%)" We'll combine all into responsibilities list. **Requirements** (Basic Qualifications): - "Bachelor's Degree in life sciences, healthcare, or related discipline required." - "10+ years of experience in biotechnology, pharmaceutical industry, or related fields required" - "5+ years of experience in autologous cell therapy case and product order coordination and management, or transplant operations preferably in cell or gene therapy, oncology, or complex therapeutics" - "3+ years in a team lead or supervisory capacity, with responsibility for scheduling, coaching, mentoring, and daily case and order management operations" We'll list as
  . **Qualifications** (Preferred Qualifications): List each bullet: - "Direct experience with T-cell therapy or other autologous cell therapy operational patient case and product order management" - "Experience with call center structure, shift design, or customer service models" - "Clinical background with an advanced degree such as RN, NP, PA, PharmD, MSW" - "Experience in solid tumor oncology" - "Familiarity with oncology patient access and reimbursement considerations and their potential impact on treatment scheduling and operational progression" - "Experience in regulated environments" - "Player-coach mentality — comfortable operating hands-on while leading a team" - "In-depth understanding of treatment center workflows, cell therapy coordination, apheresis, and chain-of-identity / chain-of-custody logistics" - "Excellent interpersonal skills with a service-first mindset and a calm, solution-oriented approach to escalation management" - "Strong organizational and problem-solving skills with the ability to work under pressure in a launch-phase environment" We'll list as
  . **Benefits**: From "What do we offer? At Immatics, We Believe In Investing In Our Team’s Health, Safety And Well-being. Here’s What You Can Expect If You Join Immatics Comprehensive Benefits:" then list: - "Competitive rates for Health, Dental, and Vision Insurance" - "4 weeks of vacation, granted up front each year and prorated for first and last year of employment." - "12 company paid holidays" - "7 days of sick time" - "100% employer-paid life insurance up to at 1x annual salary, up to one hundred thousand dollars" - "100% employer-paid short- and long-Term disability coverage" - "401(k