Director, Catalog Operations & PIM

Key Responsibilities

• Own the end-to-end catalog operations process for new and existing TOOLBX customers.
• Build scalable workflows for product data intake, cleanup, enrichment, mapping, categorization, QA, and maintenance.
• Develop SOPs, QA checklists, SLAs, templates, and playbooks for the catalog operations team.
• Identify bottlenecks in the current catalog onboarding process and implement improvements.
• Ensure catalog work is repeatable, measurable, and not dependent on tribal knowledge or manual heroics.
• Own TOOLBX’s PIM operating strategy, including how product data is structured, governed, enriched, and maintained.
• Define standards for product taxonomy, categories, brands, attributes, images, descriptions, units of measure, and product relationships.
• Partner with Product and Engineering to improve PIM tooling, internal workflows, data models, and automation.
• Help determine what should be handled manually, through tooling, through vendor/manufacturer feeds, and through AI.
• Turn catalog data into a strategic asset for TOOLBX and its customers.
• Use AI tools to improve catalog operations and reduce manual work.
• Create AI-assisted workflows for product enrichment, categorization, tagging, duplicate detection, and QA.
• Identify where AI can improve team productivity, customer onboarding speed, and catalog quality.
• Create data quality standards and reporting across customers, vendors, and product categories.
• Track catalog readiness, data quality, throughput, onboarding blockers, and process performance.
• Continuously improve the operating model using AI, automation, workflow tools, and better processes.
• Lead or support dealer-facing catalog walkthroughs during onboarding.
• Explain catalog structure, data gaps, product data requirements, and launch readiness in a clear, customer-friendly way.
• Partner with Onboarding to set expectations around timelines, customer inputs, and data quality.
• Identify repeatable patterns from customer calls and turn them into better templates, processes, tooling, and automation.
• Support strategic customer conversations where catalog quality or PIM complexity is important.
• Develop repeatable processes for sourcing product data from vendors, brands, manufacturers, customers, and ERP exports.
• Create standards for ingesting, cleaning, normalizing, and maintaining third-party product data.
• Build vendor/manufacturer relationships where needed to improve data quality and availability.
• Improve TOOLBX’s ability to scale catalog data across multiple dealers and product categories.
• Manage and develop a small catalog/merchandising operations team.
• Coach the team on process discipline, data quality, AI usage, automation, and customer communication.
• Create a culture of accountability, continuous improvement, and hands-on problem solving.
• Help the team scale output without adding headcount linearly.

Qualifications

• 5+ years of experience in catalog operations, PIM, product data management, eCommerce operations, marketplace operations, merchandising operations, data operations, or a related field.
• Experience working with large, messy, multi-source product datasets.
• Strong understanding of product taxonomy, categorization, attributes, enrichment, images, descriptions, units of measure, and data quality.
• Proven ability to build operational processes, workflows, SOPs, QA systems, and team playbooks.
• Hands-on experience with PIM systems, spreadsheets, databases, automation tools, workflow tools, or product data platforms.
• Advanced comfort using AI tools to improve productivity, automate workflows, clean data, enrich content, and improve operational quality.
• Strong project management and process design skills.
• Able to manage a small team while remaining hands-on.
• Strong customer communication skills, especially around complex data, implementation, or catalog topics.
• Background in construction supplies or a related industry domain knowledge is a plus.