Director, Case Development- Field

Responsibilities

• Provide oversight of all potential donor assessment, evaluation, management and recovery activities, ensuring adherence to clinical guidelines and compliance with CMS, UNOS, OPTN, and LiveOnNY policies and procedures.
• Accurately and timely collect, analyze, and report required clinical and operational data for internal and external stakeholders.
• Maintain appropriate clinical staffing models to support activity levels, referral volume, and case complexity.
• Review donor suitability parameters and ensure consistent application of protocols, clinical standards, and allocation requirements.
• Provide clinical leadership coverage as needed, including 24/7 operational accountability and assumption of Senior Director responsibilities when required.
• Continuously evaluate and enhance systems and workflows to maximize donor conversion and organs transplanted.
• Directly oversee Case Development Field managers and Donation Coordinators, maintaining accountability for departmental performance and outcomes.
• Establish and manage staffing plans, performance evaluation processes, succession planning, and professional development pathways.
• Ensure clinical staff receive appropriate onboarding, training, ongoing education, and competency validation.
• Conduct routine in-person follow-ups with field teams to foster collaboration, observe performance, and reinforce policy adherence.
• Foster a consistent cross-departmental collaborative approach to donation by ensuring communication of established indicators to the appropriate department leader.
• Demonstrate the ability to perform all clinical roles on an as-needed basis to support operational continuity.
• In partnership with Human Resources, exercise authority to hire, discipline, terminate, and recommend employees for promotion or advancement using independent judgment and discretion.
• Collaborate with senior leadership to develop, implement, and monitor annual quality improvement goals aligned with organizational strategy.
• Define, measure, and monitor departmental effectiveness, clinical outcomes, and performance metrics.
• Lead and execute change management initiatives to improve operational efficiency, clinical practice, and service delivery.
• Participate in audits, case reviews, and regulatory readiness activities to ensure compliance and continuous improvement.
• Serve as an integral member of LiveOnNY’s leadership team, contributing to policy development, strategic planning, and achievement of organizational goals.
• Collaborate with internal departments to optimize the end-to-end donation process from referral through recovery and allocation.
• Ensure the highest levels of service, professionalism, and communication with hospitals, transplant centers, surgeons, and physicians.
• Act as a spokesperson and advocate for organ donation as appropriate.
• Ensure all contact center and clinical documentation is accurate, complete, confidential, and compliant with organizational and regulatory standards.
• Respond to occurrences and reportable events in accordance with organizational policy, overseeing investigation, documentation, and follow-up processes.
• Maintain departmental readiness for audits, regulatory reviews, and external inspections.
• Uphold LiveOnNY’s financial, fiscal, and operational policies.

Qualifications

• Minimum Education & Experience: Bachelor’s degree in Nursing, Biology, or Medical Sciences required. 5+ years of critical care or relevant clinical and managerial experience required. Prior experience working with regulatory agencies (CMS, OPTN) required.
• Strong background in transplantation, OPO, quality improvement, and professional education preferred. Current CPTC certification preferred.
• Demonstrated leadership, communication, and presentation skills. Strong decision-making ability with capacity to function autonomously in high-acuity environments. Proven ability to mentor, develop, and evaluate clinical leaders and teams. Excellent interpersonal skills with the ability to collaborate across all organizational levels and external partners. Proficiency with electronic medical records and standard office technology. Strong analytical, problem-solving, and change management skills.