- Director, Capital Markets Controls for Operations (US)

About the role

The Director, CM Controls for Operations manages the US Operations Risk & Controls Governance (RC&G) function within Capital Markets (CM), with responsibility for direct reports in the US region. This role ensures operational risks are effectively monitored and reported across business functions to provide appropriate oversight and alignment with enterprise policies. The Director will work with CM leaders to drive alignment and standardization across processes, procedures, controls, management reporting, toolsets, and governance.

This is a permanent, full-time role requiring 4 days per week in the Jersey City office (30 Hudson Street).

Responsibilities

• Drive the implementation of a robust, efficient, and standardized control framework to proactively identify, measure, monitor, communicate, and escalate risks.
• Oversee and govern the control framework across the US regions, including processes, risks, controls, issues, metrics, and reporting to ensure proactive risk identification and monitoring.
• Participate in and support root cause analysis of audit findings, operational risk events, and control gaps, with recommendations for mitigation strategies and enhancements to the control infrastructure.
• Support operational risk events and incident management, coordinating with central CM operational risk and control teams to ensure accurate capture and appropriate remediation.
• Establish and maintain control inventories through maintenance, extension, and rationalization of CM Operations key and non-key controls.
• Facilitate standardized reviews of key risk areas via deep dives and continuous monitoring oversight.
• Lead and support control assurance programs through oversight and coordination, ensuring control deficiencies are identified, escalated, and remediated in a timely manner, with adherence to Internal Control Management Policy (ICMP) requirements.
• Collaborate with senior leadership, regional RC&G leads, and 1LOD functions to coordinate operational risk and control initiatives, providing subject matter expertise and independent challenge where needed.
• Establish robust lineage and heatmapping across policies, processes, risks, controls, and issues to connect enterprise frameworks holistically.
• Facilitate governance forums and produce related reporting for regional risk forums, senior management, and regulatory bodies.
• Lead standardization and streamlining efforts across RC&G control frameworks, leveraging AI tools to identify automation and process efficiency opportunities.
• Develop and oversee a culture of integrity and appropriate market conduct, ensuring escalation of issues that could impact customer treatment and firm compliance.
• Partner on regulatory, compliance, and audit requests and reviews of dispensations as required.

People Leadership

• Lead, develop, and mentor direct reports in the US regions, establishing clear reporting lines, responsibilities, and expected knowledge and skills.
• Build an empowered, productive team that encourages maximum performance and manages low performance appropriately.
• Frequently review talent potential with succession planning in mind, ensuring direct reports actively manage their objectives and goals.
• Ensure team members understand RBC's vision, support targeted behaviors that contribute to RBC goals, and receive necessary training and development opportunities.
• Communicate firm policies to your team and monitor adherence, escalating any indications of non-compliance to appropriate risk and control areas.

Requirements

Must-have

• Proven experience leading and managing risk and controls or operational risk governance functions in a regulated financial services environment, preferably with responsibility for direct reports.
• Thorough understanding of key operational risks and CM products and business processes.
• Strong knowledge of control frameworks, risk assessment methodologies, and jurisdictional regulatory requirements.
• Demonstrated ability to drive standardization, process improvement, and automation initiatives across distributed teams and regions.
• Excellent leadership and people management skills with demonstrated ability to develop talent and drive performance.
• Strong communication and stakeholder management capabilities across multiple organizational levels and geographies.
• Demonstrated leadership ability with strong relationship-building and team-building skills.
• A collaborative and solution-oriented mindset with the ability to operate independently and overcome potential adversarial situations.

Nice-to-have

• Strong background in CM operations (e.g., payments, prime brokerage, trade settlements, client life cycle).
• Familiarity with RBC's risk and control governance frameworks and systems.
• Background in audit, compliance, or enterprise risk management.
• Experience implementing control automation tools and dashboards.
• Knowledge of US regulatory requirements and conduct rules.

Benefits

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with industry-leading professionals.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

Pay

The expected salary range for this position is $200,000–$250,000, depending on experience, skills, and registration status. Additional earnings potential exists through RBC’s discretionary variable compensation program, contingent on business performance and individual goals.