Director, Capital Business Performance & Improvement

Roles & Responsibilities

Lead the design and implementation of a standardized performance management framework across Capital Delivery.

Establish Capital Delivery KPIs (resource, cost, schedule, risk, throughput, asset readiness) aligned with SVP priorities.

Partner with each Chief (Planning, Engineering, Construction, Program Support) to define function-specific metrics.

Develop executive dashboards and reporting for SVP, CEO, and Board visibility.

Primary liaison on all technology initiatives with the Chief of IT Innovation and other enterprise leaders in IT.

Serve as the principal owner of the Capital Delivery digital ecosystem (PMIS, Primavera P6, ERP interfaces, EAM integration and other tools).

Drive standardization, governance, and interoperability across the disparate Capital Delivery systems.

Identify and implement technology solutions, protocols, and SOPs that enhance project controls, project performance forecasting, and decision-making.

Ensure alignment between planning, design, project management, Construction, project controls, and asset management platforms, the enterprise level Financial Systems under the CFO.

Identify systemic bottlenecks across planning, design, procurement, and construction phases to improve speed of Capital Delivery.

Benchmark against leading U.S. transit agencies and infrastructure delivery organizations.

Lead redesign of Capital Delivery workflows, processes and SOP's to reduce cycle times, improve estimate reliability, and strengthen cost controls.

Drive implementation of best practices (stage gates, estimating rigor, schedule discipline, change management).

Develop a repeatable approach to identifying, prioritizing, and acting on opportunities for change.

Monitor industry trends (delivery models, digital tools, regulatory changes) and translate into actionable improvements in the Capital Delivery organization.

Lead pilot programs and scale successful innovations across the Capital Delivery organization.

Partner with multiple organizations like Finance, Procurement, HR, IT, Legal, and Operations, to align capital delivery processes end-to-end (project intake to planning, design, procurement, public engagement, construction, project closeout and asset handover).

Ensure integration between capital planning, funding strategy, and project execution.

Support development of enterprise-wide standards for capital program governance.

Lead special initiatives and cross-cutting programs as directed by the SVP.

Represent Capital Delivery in executive forums, committees, and external engagements as required.

Experience & Qualifications

• Bachelor’s degree in Engineering, Planning, Data Science, Business, Finance, Economics, Analytics, or related area.
• A minimum of seven (7) years of experience in project management, process improvement, reporting, dashboards, data analysis, analytics or digital transformation tools in the Capital Delivery or related context.
• Experience working across functional teams.
• Experience presenting to executive leadership.

Skills

• Strong knowledge and understanding of transit agencies required.
• Excellent oral and written communication skills in order to explain projects, gain understanding and obtain support from stakeholders.
• Detail oriented ability.
• Ability to work with diverse group of managers and senior leadership.
• Ability to manage teams and projects.
• Ability to meet deadlines.