Director, Campaign Fulfillment & Circulation Operations

About the role

Life Science Connect (LSC) is a community-driven data-enabled media and engagement platform serving professionals across the life sciences industry. Our digital newsletters, content platforms, and reader data infrastructure exist for one purpose: to inform, connect, and support life science professionals in their work. This engaged, high-quality audience is the foundation of everything we do – and the asset that ultimately enables advertiser partnerships – which fuels our topline growth.

Responsibilities

• Own commercial list management and “smart circulations” that auto-refresh and maintain strict hygiene
• Execute audience segmentation for advertiser campaigns
• Manage sponsored sends, co-reg programs, and all list-based fulfillment with rigorous QC
• Define and enforce cross-portfolio sending rules to prevent fatigue
• Maintain suppression integrity across all systems with zero tolerance for errors
• Cook up a unified sending calendar across brands and teams
• Oversee templates, deployment, QA, and A/B testing across the newsletter portfolio
• Implement dynamic content capabilities and mobile-first rendering standards
• Build and maintain performance benchmarks and share actionable insights
• Standardize pre-send QA: seed tests, rendering checks, spam filtering, link validation
• Monitor inbox placement, reputation, bounces, and complaints
• Ensure personalization logic is correct before every send
• Run end-to-end fulfillment for sponsored newsletters, promotions, and content-driven campaigns
• Establish SLAs and repeatable workflows that ensure consistency and high-quality delivery
• Oversee and integrate programmatic digital advertising operations
• Produce reporting packages that validate delivery, performance, and contracted fulfillment
• Lead quarterly circulation audits and provide transparent documentation to support renewals

Requirements

• 5+ years in email operations, campaign fulfillment, or circulation management
• Experience in B2B media or publishing strongly preferred
• Expertise with marketing automation platforms (Marketo preferred)
• Deep knowledge of deliverability, segmentation, and large-scale newsletter operations
• Proven ability to build operational processes
• Proven experience in leading a marketing team
• Background in life sciences, healthcare, or complex B2B industries is a plus

Benefits

We invest in you at Life Science Connect. Our commitment to empowering innovation and facilitating growth within the life sciences sector extends to our employees. We offer a comprehensive total compensation program designed to support your overall health, financial well-being, and professional development. In addition to a competitive salary, you'll enjoy:

• Medical/vision/prescription/dental coverage for you and your family
• 100% company-paid short- and long-term disability insurance
• 100% company-paid life insurance
• 401(k) with dollar-for-dollar company match up to 6%
• 15 vacation days and 6 personal days on day 1
• 13 company-paid holidays

Pay

TBD

Schedule

TBD