Director, Business Operations of Communications Team

Grade Level (for internal use): 13

About the Role

The Director, Business Operations of the Communications Team, works directly for the Chief Communications Officer and across the Leadership Team, supporting the overall effectiveness and organization of the Communications team both internally and externally.

Responsibilities

• Work closely with key team members to enhance the Chief Communications Officer and Communications leadership team by providing direction-setting, problem identification and solving, decision alignment, speed, and transparent communication.
• Develop strong working relationships with the Communications & OCEO team and other key internal stakeholders.
• Manage operations, metrics, and reporting.
• Partner with the Chief Communications Officer to shape and execute strategic priorities, including transformational programs and operating model enhancements that modernize the communications function.
• Champion the integration of AI and emerging technologies to enhance communications capabilities, streamline workflows, and generate actionable insights for decision-making specific to the comms function.
• Support Communications activities, including the development of Communications reports, updates, and executive events as required.
• Help the Chief Communications Officer maximize her time and executive visibility—both internally and externally—within a strategic framework.
• Identify, organize, and bring critical issues and required information to the Chief Communications Officer to improve decision-making and problem-solving.
• Support the effective flow of information and decisions for the Chief Communications Officer.
• Manage and track stakeholder engagement and follow-up in coordination with the Chief Communications Officer’s Executive Assistant. Facilitate regular outreach and touchpoints as needed.
• Support Communication team projects, strategic offsites, and other events.
• Contribute to creating new Communications & OCEO efficiencies and capabilities to support the team’s transformation journey.
• Execute selected key initiatives or projects and additional duties assigned by the Chief Communications Officer.
• Monitor and maintain an inventory of critical path projects in which the team is especially interested and/or for which awareness and involvement is essential.
• Determine the proper course of action and ensure all issues are addressed properly and efficiently, keeping track of progress until complete.
• Collaborate and support internal and external communications of the Chief Communications Officer.
• Help prepare briefing packets and meeting materials for the Chief Communications Officer and related executive meetings or events.
• Support the Chief Communications Officer in monitoring internal data related to organizational performance (P&L, KPI reporting, etc.) and external insights about markets and competition.
• Analyze statistics, research data, and KPIs as needed on an ad-hoc basis.
• Develop and implement AI enablement specifically for the communications function, including the use of automation solutions and emerging technologies as they pertain to communications strategy and execution.
• Execute additional responsibilities as directed by the Chief Communications Officer and Communications Leadership Team.

Requirements

• Minimum 3 years of business experience in transformation, operations, or chief of staff roles.
• 8+ years of experience in technology, financial services, professional services, or related field.
• Significant experience interacting with senior leaders.
• Broad range of experience with analysis tools and frameworks.
• Experience developing and implementing AI/automation solutions to increase productivity.
• Excellent written and verbal communication skills, including storytelling with data in PowerPoint and Excel.
• Strong communication and facilitation skills, with the ability to build relationships and collaborate effectively across the organization to drive business results without ego.
• Demonstrated ability to handle complex situations and multiple responsibilities, simultaneously addressing the urgency of immediate demands with long-term projects, with a track record of successfully juggling multiple projects or tasks.
• Ability to represent the role and the Communications team with a style aligned with the Chief Communications Officer; maturity to work with confidence, urgency, diplomacy, and humility; requires a high degree of confidentiality across all levels.
• Experience managing demanding deadlines, changing requirements, and at times, working with limited resources and ambiguity.
• Proven ability to navigate effectively and efficiently within a large matrixed organization.
• Very high standards of quality, accuracy, and timeliness.
• Ability to handle confidential information with absolute discretion and unquestioned ethics.
• Ability to demonstrate resilience and a strong EQ to engage diplomatically, constructively, and collaboratively with stakeholders.
• Comprehensive understanding of S&P Global’s businesses, products, and services preferred.
• An undergraduate or equivalent degree or equivalent work experience.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Benefits for partners and little ones, including best-in-class benefits for families.
• Beyond the Basics: Retail discounts and referral incentive awards.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Pay

The anticipated base salary range for this position is $115,236 to $215,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan.