Director, Business Operations

About the Role

We are seeking a highly skilled and strategic Director, Business Operations to join our team and partner with our Client Business Lead (CBL) across client, creative, financial, data, and investment operations for a global client. This role reports to the Business Operations lead and is responsible for developing and implementing processes and best practices to ensure the success of the team and deliverables to our client.

The ideal candidate will be a proactive and results-driven individual with strong project management, creative, and media expertise, and a keen eye for process improvement and operational efficiency.

Responsibilities

• Client Operations: Partner with the Client Business Lead to manage day-to-day operations of the account, ensuring efficient team utilization, process implementation, and on-time delivery of scope of work. Prioritize, collaborate, and guide projects and deliverables both internally and externally. Develop and implement standardized templates, workflows, and SLA timelines for critical milestones, such as campaign trafficking and launches, to improve operational efficiency and alignment with client expectations. Proactively identify gaps in processes and recommend improvements to enhance operational efficiency and data accuracy.
• Creative Operations: Partner closely with creative teams to establish and enforce best practices and streamline workflows. Oversee end-to-end creative asset management, ensuring files are organized, delivered, and tracked accurately across all stages of production and activation.
• Financial Operations: Partner with the account and investment teams to ensure strict adherence to budget management, forecasting, billing, and media clearance processes. Lead invoice reconciliations and resolve related issues efficiently and accurately.
• Data Operations: Oversee data integrity and standardize input procedures, ensuring teams enter and utilize data correctly to support automated reporting, performance analysis, and informed decision-making. Perform and oversee quality assurance (QA) processes to validate dashboard data. Partner with internal and client teams to gather data requirements and translate them into actionable tasks. Enforce and maintain taxonomy governance for cross-channel consistency and compliance.
• Investment Operations: Ensure all tools are properly configured and teams receive comprehensive training to use them effectively. Create and maintain a centralized repository of training resources, FAQs, and guides. Collaborate with the Agency COE team to ensure adherence to investment and activation standards.

Requirements

• 8-10 years of experience in media agency operations, with expertise in financial operations, creative asset management, budget management, strategic planning, and media activation.
• Strong background in project management methodologies, SLAs, and process optimization, with a proven ability to identify risks and develop solutions to enhance operational efficiency.
• Exceptional written and verbal communication skills, adept at influencing cross-functional teams, driving change, and presenting effectively to senior client and agency leaders.
• Thrives in fast-paced environments with a passion for technology, innovation, and leveraging tools to enhance operational excellence.

What You Can Expect

• The chance to grow the agency and yourself.
• Freedom to collaborate with over 4,000 colleagues in 80+ offices worldwide.
• The ability to be brave, try new things, and help continue to grow PHD.
• A place that cares about your personal passions just as much as your work.

Pay

Illinois: $90,000.00 - $215,000.00

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.