Director, Business Operations

About the role

The Director, Business Operations serves as a strategic business partner to the Chief Executive Officer, supporting the execution of enterprise priorities through operational leadership, financial analysis, and cross-functional collaboration. The role is responsible for translating strategic objectives into measurable business outcomes while strengthening the operational discipline, financial rigor, and organizational effectiveness required to support Lumenci's continued growth.

Responsibilities

• Partner with the CEO and executive leadership team to support the execution of strategic business initiatives.
• Lead cross-functional projects that improve operational effectiveness, organizational scalability, and business performance.
• Develop and enhance operational processes, governance frameworks, and management cadences that support sustainable growth.
• Monitor strategic initiatives, identify execution risks, and recommend practical solutions.
• Drive accountability across business functions to ensure timely execution of organizational priorities.
• Develop financial models, business cases, forecasts, and analytical frameworks that support executive decision-making.
• Prepare executive dashboards, KPI reporting, and performance analyses that provide actionable business insights.
• Analyze financial and operational data to identify trends, risks, and opportunities.
• Partner with Finance and business leaders to improve planning, forecasting, and resource allocation.
• Support annual planning and other strategic financial initiatives as required.
• Support strategic acquisition initiatives through financial modeling, valuation analysis, due diligence coordination, and executive reporting.
• Carefully coordinate cross-functional workstreams during transaction execution and integration planning.
• Prepare investment analyses, presentation materials, and supporting documentation for executive leadership.
• Assist in monitoring post-acquisition integration activities and performance objectives.
• Prepare executive presentations, business reviews, board materials, and strategic updates.
• Support executive planning by coordinating priorities across departments and leadership teams.
• Conduct research and analysis to support strategic initiatives and executive decision-making.
• Anticipate business challenges and proactively develop recommendations to improve organizational performance.
• Identify opportunities to improve business processes and operational efficiency.
• Lead continuous improvement initiatives across multiple functional areas.
• Promote operational discipline through standardized processes and performance measurement.
• Build productive working relationships across Finance, Sales, Product, Delivery, Technology, People Operations, and other corporate functions.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Economics, Engineering, or a related discipline.
• Approximately 5–8 years of progressive experience in investment banking, management consulting, corporate development, strategic finance, business operations, or a similarly analytical environment with increasing levels of responsibility.
• Advanced Microsoft Excel proficiency, including financial modeling, scenario analysis, and executive reporting.
• Demonstrated experience leading complex cross-functional initiatives.
• Strong analytical, quantitative, and problem-solving capabilities.
• Excellent written, verbal, and executive presentation skills.
• Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail.
• Proven ability to execute projects from concept through implementation.

Preferred Qualifications

• MBA preferred but not required.
• Experience in investment banking, supporting mergers and acquisitions or corporate development initiatives.
• Experience working within a private equity-backed or other high-growth organization.
• Exposure to consulting, technology, AI, SaaS, or professional services environment.