Director, Business Operations

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Business Operations based in United States. This role owns workforce management for a major revenue channel, with responsibility for clinician capacity, retention, utilization, and credentialing throughput. You’ll connect operational performance directly to revenue, gross margin, and unit economics, creating clear visibility into the drivers behind business results. Working across Clinical, Recruiting, Credentialing, Operations, Finance, Product, Engineering, and Go-to-Market, you’ll influence teams without relying on direct reporting lines. The position combines hands-on analysis with strategic operational leadership, requiring you to investigate problems, identify root causes, and turn insights into action. You’ll build repeatable systems for forecasting supply and demand, improving workforce performance, and reducing operational friction as the organization scales. AI, automation, analytics, and process optimization will be important tools for making workflows more efficient and scalable. This fully remote opportunity is suited to an execution-oriented operator who is comfortable with ambiguity, owns measurable outcomes, and communicates effectively with senior executives.

Responsibilities

• Own workforce management across clinician capacity planning, retention, utilization, and credentialing throughput.
• Translate workforce performance into revenue, gross margin, cost, and unit-economic implications, making key tradeoffs visible to stakeholders.
• Analyze operational and financial data directly to identify performance trends, root causes, risks, and opportunities for improvement.
• Build forecasts that anticipate clinician supply and demand and surface potential capacity gaps early enough for Recruiting, Credentialing, Clinical, and Operations teams to respond.
• Establish and monitor performance metrics covering clinician hiring, onboarding, available slots, sessions attended, utilization, retention, workforce mix, and related outcomes.
• Partner with Clinical leadership on clinical review operations, including workflows, throughput, service-level agreements, and operational dependencies, while leaving clinical judgment and quality ownership with Clinical teams.
• Turn data, forecasts, and operational insights into clear recommendations and priorities for cross-functional leaders.
• Influence teams across Clinical, Recruiting, Credentialing, Operations, Finance, Product, Engineering, and Go-to-Market without relying on direct authority.
• Develop and execute continuous optimization initiatives focused on access, utilization, retention, cost efficiency, margin, and scalability.
• Lead root-cause investigations when performance shifts and develop practical recovery plans before issues become larger operational problems.
• Identify opportunities to use AI, automation, and lightweight technology solutions to reduce manual work and improve analysis and workflows.
• Build documented, repeatable operating processes that replace