Director - Business Intelligence and Analytics

Since 1983, J.Crew has been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and a distinctive point of view. Our commitment to Diversity, Equity, Belonging, and Sustainability has earned industry recognition, reflecting our dedication to fostering an inclusive and sustainable workplace.

About the role

This is a hybrid role based in New York, NY, with a commutable distance from the worksite in accordance with company policies.

Responsibilities

• Lead and develop a high-performing BI team (analysts and consultants), providing regular coaching, setting clear performance expectations, and supporting professional development.
• Develop and drive the enterprise-wide analytics strategy across Madewell, J.Crew, and J.Crew Factory, ensuring alignment with organizational goals and brand needs.
• Champion best practices in analytics, data visualization, and cross-functional collaboration to enhance data-driven decision-making.
• Act as a bridge between technical teams and business leaders (Merchandising, Planning & Allocation, Supply Chain, Finance, Marketing, etc.), proactively communicating priorities, negotiating requirements, and aligning BI initiatives with organizational goals.
• Define, implement, and uphold data governance and quality standards to ensure consistency, accuracy, and integrity of data across all analytics initiatives.
• Own the full analytics lifecycle in an Agile environment, translating business roadmaps into technical requirements, user stories, and backlogs.
• Manage data standardization, ETL, and data modeling processes to ensure accurate and consistent reports and dashboards.
• Oversee external BI vendors and development partners, managing contracts, deliverables, and performance.
• Coordinate analytics efforts across international or remote teams, optimizing processes and ensuring consistent methodology.
• Stay current on emerging analytics and AI technologies, exploring and implementing advanced solutions (such as machine learning or LLM-powered “agentic analytics”) to automate insight generation.

Requirements

• Master's degree or foreign equivalent in Analytics, Information Systems, Business Intelligence, or a related field.
• Eight (8) years of experience in the retail industry as a Data Analyst, Business Intelligence Analyst, or related position, including:
  • Developing and automating enterprise-level and executive-facing analytical solutions using BI tools including SAP BW HANA, QlikView/Qlik Sense, and SAP Business Objects.
  • Handling large, complex datasets from multiple sources using SQL and BI tools, including integration, validation, and testing of data, reports, and automated pipelines.
  • Translating business requirements into actionable tasks and Jira stories while applying Agile and Scrum methodologies.
  • Facilitating cross-functional stakeholder alignment and requirements prioritization for enterprise BI initiatives.
  • Leading user enablement through training sessions and workshops related to enterprise Power BI reports and dashboards.
  • Supporting BI platform administration activities related to user access, security permissions, report promotion, and platform stability.
• Four (4) years of experience with:
  • Leading or supervising teams of analysts and managing workloads, priorities, and deliverables.
  • Driving the strategy and design of enterprise-wide and executive-level analytics solutions, enabling automation to deliver scalable BI platforms.
  • Building enterprise dashboards and reports using Microsoft Power BI, leveraging Power Automate and Dataflow for scheduled refresh and delivery.
  • Maintaining and enhancing BI data models and metrics in Snowflake using SQL and DAX query language.
  • Administering version control of Power BI reports and dashboards using Git-based version control tools.
• One (1) year of experience with:
  • Architecting and implementing AI/LLM-powered agentic analytics solutions that enhance enterprise decision-making and operational efficiency.
  • Designing and orchestrating scalable data transformation workflows using dbt, incorporating automated testing, version control with GitHub, and documentation best practices.
  • Evaluating third-party AI and analytics solutions for enterprise fit, and managing vendor relationships, solution assessments, and implementation coordination.

Pay

$169,541.00 - $250,000.00 per year. Incentives offered through the Employee Referral Award Program are applicable to this position.

Benefits

• Health & Well-being: Medical, dental, prescription, and vision insurance; family planning (fertility, adoption, and surrogacy support); fitness discounts; medical travel, and more.
• Associate Discount: Discount across all brands (J.Crew, J.Crew Factory, and Madewell).
• Summer Fridays: Office closes at 1:00 PM every Friday during summer months, in addition to hybrid work model.
• Community Impact: Support for communities through philanthropic efforts and the J.Crew Cares Program.
• Winter Break: Additional time off at the end of December for eligible full-time associates.

Note: Availability of benefits and perks may be subject to work location and employment type and may have certain eligibility requirements.