Director, Business Development Partners Program

About The Role

Are you an elite leader who knows how to scale luxury communities, build high-performing teams, and drive serious supply growth? We are seeking a Director, Business Development Partners Program to lead, mentor, and scale our regional team of Business Development reps across our key markets.

What You Get To Do Every Day

• Team Leadership & Mentorship: Hire, train, and manage a high-performing team of regional Business Development Representatives. Cultivate a culture centered on community hospitality, relentless prospecting, and relationship management.
• Consignor Acquisition Playbooks: Design, standardize, and scale playbooks that empower Business Development Representatives to discover and secure net-new high-value consignors (HVCs) through localized outreach, networking, and elite partnerships.
• Active Base Growth & Reactivation: Develop scalable strategies to keep our existing consignor base active. Coach local teams on targeted follow-ups, bespoke styling/sourcing prompts, and lifecycle management to prevent churn.
• High-Touch Retention & Engagement: Review and approve city-level event concepts and strategic partnerships. Ensure all local activations are meticulously designed to deepen relationships, drive brand loyalty, and increase engagement among our highest-value consignors.
• Cross-Functional Collaboration: Partner closely with internal Marketing, CRM, and Supply teams to align local field events and partnerships with digital lifecycle campaigns and seasonal supply needs.
• Community-Led Metrics & Reporting: Establish, track, and analyze regional community KPIs - specifically focusing on net-new HVC growth, active consignor month-over-month growth, and event-driven retention rates.

Minimum Requirements

• Experience: 7+ years of professional experience, with at least 4+ years in a people-management or leadership role overseeing field teams, field marketing teams, regional sales, or luxury retail/resale operations.
• Industry Background: Experience in luxury fashion, premium resale, VIP concierge, or high-end sales/account management is highly preferred.
• Track Record: Proven success in scaling a business unit, managing regional budgets, and hitting aggressive supply and growth milestones.
• Travel: Willingness to travel to various markets to support local teams, audit events, and foster key regional relationships (approx. 30%).

Preferred Requirements

• Prior experience in selling luxury goods and/or high-end services.
• Prior experience leading and scaling a field marketing, experimental marketing, or partnerships organization.
• Strong understanding of fashion trends and the luxury market.

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)

Additional Information

The expected salary range for this role is $200,000-$220,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.