Director, Building Operations (Poplar)

About the Role

The Director of Building Operations assists in maintaining an efficient and satisfactory living and work environment by overseeing all day-to-day operations of Single Adult Male shelter locations.

Responsibilities

• Support efforts to place Adult Singles into permanent housing.
• Directly supervise a team of Operations Manager, Shift Supervisor, Private Security, Internal Safety Monitors, and Residential Aides (RA).
• Interview candidates and make hiring recommendations.
• Provide ongoing performance feedback and reviews in accordance with agency policies.
• Collaborate with Program Director and HR Department in addressing staff performance issues.
• Address DHS, OTD, and/or RSRI deficiencies identified; prepare and implement Corrective Action Plans (CAP).
• Provide direct training, orientation, supervision, and support to Operations Manager, Private Security, Residential Aides, and Shift Supervisors.
• Conduct site visits in cooperation with DHS and OTDA to ensure compliance with current and new policies and procedures.
• Observe security guards/internal security to maintain a safe environment for employees, clients, and others.
• Maintain positive relations and open dialogue with property owners or administration managers; follow up on client or staff grievances.
• Coordinate coverage of all shifts, complete unit transfers, swaps, and log outs.
• Accept pending arrivals (clients) in CARES database.
• Arrange for food delivery to sites and ensure proper food handling, distribution, and discard protocols.
• Coordinate delivery of office supplies, program equipment, and/or furniture to sites as needed.
• Staff and establish new programs; set up program offices.
• Certify that Nightly Signature Rosters are completed on time and accurately.
• Maintain open and accurate communications with DHS’ HERO unit.
• Ensure site vacancy control and reconciliation of all offline units; coordinate servicing of offline units.
• Coordinate with property contractors’ management to troubleshoot long-term service issues.
• Provide crisis intervention support to staff and respond to incidents; ensure timely and accurate completion of incident reports.
• Confirm RA & Shift Supervisors are properly completing assigned duties (e.g., incident reporting, rounds, logbook entries, meal distribution, unit inspections).
• Coordinate and facilitate department meetings; participate in team meetings, case conferences, and training.
• Ensure all sites are properly maintained via OTDA-type inspections.
• Follow up on the delivery of DHS correspondence (e.g., 4002 notices or appointment slips).
• Conduct coordinated client unit inspections to ensure a clean and healthy environment.
• Ensure data is entered into CARES, filed in the case record, and archived according to CRF, DHS, and OTDA standards.

Requirements

• Bachelor’s degree required.
• At least three (3) years of experience in a related field.
• Experience with multi-problem Single Adults mental health population desirable.
• Proven contract/vendor relationship problem-solving skills.
• Experience with Work Order Systems, Security Management Systems, Fire Safety Systems, and ability to conduct instructor training.
• Self-guided with minimal supervision; outgoing team player with goal-oriented, project management skills.
• Excellent analytical, evaluative, and human service management skills.
• Superior written and verbal communication, organizational, and leadership skills.
• Ability to work well under pressure, both independently and as part of a team, in a fast-paced environment.
• Adept and comfortable with crisis management.
• High level of computer proficiency, specifically in Microsoft Office; ability to learn new technologies and databases.

Other Requirements

• Travel required.
• May be required to work long hours and a varied schedule.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.