Director, Building Operations

About the role

The Director of Building Operations assists in maintaining an efficient and satisfactory living and work environment by overseeing all day-to-day operations of family shelter locations.

Responsibilities

• Support efforts to place Adult Singles into permanent housing.
• Directly supervise a team of Operations Manager, Shift Supervisor, Private Security and/or Internal Safety Monitors, and Residential Aides (RA).
• Interview candidates and make hiring recommendations.
• Provide ongoing performance feedback and reviews in accordance with agency policies.
• Collaborate with Program Director and HR Department in addressing staff performance issues.
• Address DHS, OTD, and/or RSRI deficiencies identified; prepare and implement Corrective Action Plans (CAP) to address current deficiencies and prevent future deficiencies.
• Provide direct training, orientation, supervision, and support to Operations Manager, Private Security, Residential Aides, and Shift Supervisors.
• Conduct site visits in cooperation with DHS and OTDA to ensure the ongoing application and implementation of current and new policies and procedures.
• Observe security guards/internal security to ensure officers are helping to maintain a safe environment for employees, clients, and others.
• Maintain positive relations and open dialogue with property owners or administration managers and staff; follow up on client or staff grievances, ensuring all concerns and follow-ups are documented via email.
• Coordinate coverage of all shifts; complete unit transfers, swaps, and log outs.
• Accept pending arrivals (clients) in CARES database.
• Arrange for food delivery to sites; ensure proper food handling, distribution, and discard protocols are strictly adhered to.
• Coordinate delivery of office supplies and program equipment and/or furniture to sites as needed.
• Staff and establish new programs; set up program offices.
• Certify that all Nightly Signature Rosters are completed on time and accurately.
• Maintain open and accurate communications with the DHS’ HERO unit.
• Ensure site vacancy control and reconciliation of all offline units; coordinate with property contractors’ management to troubleshoot long-term service issues.
• Provide crisis intervention support to staff and respond to incidents; ensure staff follows established procedures in responding to incidents and timely completion of incident reports.
• Confirm RA & Shift Supervisors are properly completing assigned duties, including incident reporting, rounds, logbook entries, meal distribution, unit inspections, and Operations Manager coordination.
• Coordinate and facilitate department meetings; participate in team meetings, case conferences, staff meetings, and training.
• Ensure all sites are properly maintained via OTDA-type inspections.
• Follow up with the delivery of DHS correspondence (e.g., 4002 notices or appointment slips).
• Conduct coordinated client unit inspections to ensure a clean and healthy environment for clients.
• Ensure data is entered into CARES, filed in the case record, and archived according to CRF, DHS, and OTDA standards where applicable.

Requirements

• Bachelor’s degree required.
• At least three (3) years of experience in a related field.
• Experience with Family Shelters.
• Proven contract/vendor relationship problem-solving skills.
• Experience with Work Order Systems, New Security Management Systems, Fire Safety Systems, and ability to conduct instructor training.
• Self-guided with minimal supervision; outgoing team player, goal-oriented, with strong project management skills.
• Excellent analytical, evaluative, and human service management skills.
• Superior written and verbal communication, organizational, and supervisory skills.
• Ability to work well under pressure, both independently and as part of a team, to complete complex projects in a fast-paced environment.
• Adept and comfortable with crisis management.
• High level of computer proficiency, specifically in Microsoft Office, with the ability to learn new technologies and databases.

Other Requirements

• Travel required.
• May be required to work long hours and a varied schedule.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.